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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and empathy. Proficient in assisting customers with inquiries and guiding them through processes while contributing to process improvements.
Highest-signal resume keywords
Customer Care ExperienceFluent In EnglishStrong Communication SkillsRemote Work FamiliarityProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyHelpful PersonalityCalm Under Pressure
Industry Keywords
Customer SupportOnboardingAccount ManagementClaimsPaymentsProcess ImprovementKnowledge Base
About the role
Key responsibilities & impact- Provide friendly, clear, and professional support via email, chat and phone.
- Assist customers with inquiries about products, claims, payments, and account management.
- Guide customers through onboarding, data changes, and policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate closely with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
Requirements
What you’ll need- You can be employed anywhere in the Schengen Area.
- Work hours: Monday–Friday, 8 AM – 5 PM Berlin time
- You can start working with us no later than 1 January 2027.
- You have at least one year of experience in customer care/support.
- You are fluent in English.
- You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
- You love helping people to solve their problems while always keeping your cool.
- You can quickly grasp what people really need and love digging for the optimal solution.
- You are familiar and happy with working remotely.
Benefits
Comp & perks- Full-time remote position
- Initial salary of €2.250 per month
- Work from anywhere in the world as long as you can serve the required support hours
- Salary progression and bonuses
- Make a meaningful contribution to people's lives
- 25 paid vacation days per year