Director – Application Development

Genpact

. Demonstrate expertise in core ServiceNow modules .

Posted 9/22/2026full-timeRemote • North Carolina • United StatesLead💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow modules and solutions, with a strong ability to assess client needs and deliver tailored proposals. Possesses technical leadership skills for client workshops and presentations, ensuring alignment with business requirements and compliance standards.

Highest-signal resume keywords

Expertise In Core Servicenow ModulesExperience Presenting Servicenow SolutionsTechnical Leadership In Client WorkshopsHands-On Experience Creating Servicenow DemosPresales Experience With Large-Scale Servicenow Bids

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Servicenow ITSMServicenow ITOMServicenow CRMServicenow S2PServicenow HRSDServicenow MCOServicenow FSOBusiness AnalysisRequirements AnalysisTechnical Experience With Servicenow Platform

Soft Skills

Excellent Customer-Facing SkillsPresentation SkillsWritten Communication SkillsVerbal Communication SkillsAbility To Work In A Small Team

Tools & Technologies

Servicenow ProductsServicenow SolutionsEnterprise Architecture ToolsClient Relationship Management Tools

Certifications & Qualifications

Servicenow Presales AccreditationsServicenow Systems Administrator CertificationBachelor's Or Master's Qualification In Technology Discipline

Industry Keywords

IT IndustryBusiness RequirementsRegulationsSecurityEvolving Business Needs

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Demonstrate expertise in core ServiceNow modules
Present ServiceNow solutions to clients in a value-led approach
Assist Sales personnel in qualifying customer needs and performing pre-demo needs analysis
Assess strategic needs, uncover business requirements, determine gaps between requirements and product functionality, and build onsite client relationships
Gather information for proposals with appropriate service components, pricing, and assumptions
Evaluate ServiceNow products and solutions to improve or enhance services
Align and work closely with onshore ServiceNow leadership
Understand business and technical problems addressed by proposed solutions, including regulations, business drivers, security, and evolving needs
Produce sales proposals and commercial and technical documentation outlining cost savings and business benefits
Create hands-on demos and demonstrate ServiceNow products and technologies
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
Collaborate with enterprise architecture teams to ensure compliance with business policies and standards

Requirements

What you’ll need

Expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, and FSO
Experience presenting ServiceNow solutions to clients using a value-led approach
Experience assisting Sales with customer-needs qualification and pre-demo needs analysis
Experience assessing strategic needs, business requirements, product-functionality gaps, and client relationships
Experience gathering information for proposals, service components, pricing, and assumptions
Understanding of ServiceNow products, solutions, business and technical problems, regulations, security, and evolving business needs
Hands-on experience creating ServiceNow demos and presenting to audiences with varied technical knowledge
Experience providing technical leadership in client workshops, discovery sessions, and stakeholder presentations
Experience in the IT industry
Technical experience with the ServiceNow platform
Deep understanding of ServiceNow platform capabilities and architecture, including ITSM, ITOM, HRSD, CSM, SecOps, Finance, and Supply Chain
Presales experience with large-scale ServiceNow bids
Experience supporting Sales teams to win new business in new and existing accounts
Excellent customer-facing, presentation, and written and verbal communication skills
Good business analysis and requirements-analysis skills
Ability to work in a small team with minimal day-to-day supervision
Availability to travel up to 40% within North America for onsite client work
BSc in Computer Science or Computer Engineering preferred
ServiceNow Presales Accreditations preferred
ServiceNow Systems Administrator certification preferred
Bachelor's or master's qualification in a listed technology discipline
Advanced English proficiency (C1)

Benefits

Comp & perks

Hands-on experience, mentorship, and world-class learning opportunities
AI-powered transformation and work on real-world business challenges
Values-driven culture emphasizing courage, curiosity, incisiveness, integrity, and inclusion
Equal opportunity employment