Global Relationship Manager

Genpact

. Develop and maintain relationships with sales organizations and create go-to-market strategies to drive growth .

Posted 9/21/2026full-timeCanadaMid-LevelSenior💰 CA$143,100 - CA$215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing growth strategies, managing client relationships, and conducting market research to drive financial gain and customer satisfaction. Proficient in project management and fostering team development while optimizing operations through process improvements.

Highest-signal resume keywords

Growth Strategy DevelopmentClient Relationship ManagementMarket Research and SWOT AnalysisProject Management of Cross-Functional IssuesTeam Mentoring and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ConsultingSales ForecastingPromotional PlanningData Strategy DevelopmentFinancial AssessmentProcess ImprovementAutomation IdentificationGo-To-Market StrategyDeductions RecoverySupplier Relationship Management

Soft Skills

CollaborationTrust BuildingTransparencyRespectContinuous Improvement

Tools & Technologies

CRM SystemsITIL Framework

Certifications & Qualifications

ITIL Foundation Certificate in IT Service Management

Industry Keywords

Sales OrganizationsClient ValueOperational EfficiencyMarket OpportunitiesCustomer Satisfaction

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Develop and maintain relationships with sales organizations and create go-to-market strategies to drive growth
Develop data strategies to inform promotional planning and execution for optimal client outcomes
Lead industry insights capabilities to enhance client value and inform business decisions
Collaborate with senior Sales and Operations leadership to build momentum for new deals and ensure successful conversion
Project manage resolution of internal cross-functional client issues
Develop and implement growth strategies focused on financial gain and customer satisfaction
Promote trust, respect, and transparency across team and client relationships
Research new market opportunities and customer needs in Deductions recovery
Identify process improvements to optimize operations, reduce costs, and increase client value
Translate high-level strategies into executable plans
Build and manage collateral for client meetings with Sales, Operations, and Digital teams
Perform SWOT analysis, due diligence, and financial assessments for potential new clients
Identify automation and process improvement opportunities to increase operational efficiency
Mentor and develop a skilled team and foster continuous improvement

Requirements

What you’ll need

Bachelor's degree in Commerce, Economics, or Finance, or Master's degree in Business Administration or Business Analytics
ITIL Foundation Certificate in IT Service Management (Axelos)
Skills in business consulting, client relations, customer relationship management (CRM), global business strategies, sales forecasting, and supplier relationship management
English language proficiency required at C2 level
Ability to work variable shifts in Canada
Experience developing and maintaining relationships with sales organizations
Experience developing go-to-market and growth strategies
Experience with data strategies, promotional planning, and execution
Experience leading industry insights capabilities
Experience collaborating with senior Sales and Operations leadership
Experience project managing cross-functional client issues
Experience conducting market research, SWOT analysis, due diligence, and financial assessments
Experience identifying automation, process improvement, and cost-reduction opportunities
Experience mentoring and developing teams

Benefits

Comp & perks

Hands-on experience, mentorship, and world-class learning opportunities
Values-driven culture founded on integrity and inclusion
Equal opportunity employment
Dynamic work environment valuing respect, integrity, customer focus, and innovation