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GenScript

Technical Support Specialist, Biology

GenScript

. Manage the daily operation of the customer service function handling initial inquiries from customers, dealers, and the general public about order placement, complaints, and technical support .

Posted 10/30/2026full-timeRemote • United Kingdom, France, Germany, Spain, Italy, PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management and technical support within the life sciences sector, leveraging strong laboratory skills and effective communication to deliver customer-focused solutions. Proficient in collaborating across departments to drive business growth and enhance customer satisfaction.

Highest-signal resume keywords
Master's Degree In Cell BiologyHands-On Laboratory ExperienceDNA CloningProtein PurificationTechnical Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Molecular BiologyProtein ScienceCell BiologyPlasmid PreparationProtein ExpressionWestern BlotELISA
Soft Skills
Attention To DetailGood Communication SkillsCustomer-FocusedProactiveAction-Oriented
Industry Keywords
Technical SupportCustomer ServiceSales CollaborationTrade ShowsTechnical Presentations

About the role

Key responsibilities & impact
  • Manage the daily operation of the customer service function handling initial inquiries from customers, dealers, and the general public about order placement, complaints, and technical support
  • Provide primary technical advice to customers with practical information and tools
  • Identify and interpret customer requirements, align them with business unit capabilities, and communicate them to customers
  • Partner with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support regional business growth
  • Occasionally attend trade shows and technical shows
  • Give technical presentations to customers
  • Collaborate with Sales, Production, Project Management, Marketing, Logistics, and Finance departments

Requirements

What you’ll need
  • Master's degree in Cell Biology, Immunology, Biochemistry, Molecular Biology, or relevant life science fields
  • Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines
  • Familiarity with DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA preferred
  • Fluency in verbal and written English
  • Fluent in French or German is a plus
  • Strong attention to detail
  • Good communication and presentation skills with technical content
  • Customer-focused, proactive, and action-oriented
  • Previous industry experience in a similar role is advantageous
  • Legal right to work in the country of residence

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with a company match that vests fully on day one
  • Paid parental leave after three (3) months of employment
  • Paid time off including vacation time, personal time, sick time, floating holidays, and company holidays
  • Flexible spending accounts
  • Health savings accounts
  • Life and AD&D insurance
  • Short- and long-term disability coverage
  • Legal assistance
  • Pet insurance
  • Critical illness insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Commuter benefits
  • Well-being initiatives
  • Peer-to-peer recognition programs