Field Service Engineer

GenServe

. Provide professional technical services for customers through technical site analysis, remedial maintenance, and repair of UPS systems from 1–1000 kVA .

Posted 10/9/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge in UPS maintenance, installation, and repair, with a strong focus on customer service and technical problem-solving. Proficient in electrical distribution systems and capable of performing preventive and unscheduled maintenance on critical power systems.

Highest-signal resume keywords

UPS Maintenance, Installation, And RepairElectrical Distribution Systems KnowledgeFactory OEM Training CertificationsTechnical Report WritingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UPS Systems AnalysisPreventive MaintenanceTechnical Site AnalysisElectrical Code KnowledgeTest And Measurement EquipmentElectronic PrinciplesUPS Communication ProtocolsThree-Phase And Single-Phase UPS ExperiencePower AuditsTechnical Instruction Interpretation

Soft Skills

Effective CommunicationProblem-SolvingIndependent JudgmentTeam CollaborationCustomer Education

Tools & Technologies

Personal Computer SkillsDatabasesWord ProcessingSpreadsheetsGraphics Software

Certifications & Qualifications

Factory OEM Training Certifications

Industry Keywords

UPS SystemsCritical Power EquipmentElectrical DistributionIEEE RequirementsGenerator SystemsATS SystemsFire Alarm Systems

About the role

Key responsibilities & impact

Provide professional technical services for customers through technical site analysis, remedial maintenance, and repair of UPS systems from 1–1000 kVA
Perform startup and commissioning of UPS/critical power equipment across various product lines
Perform preventive maintenance on single-module and multi-module systems
Perform unscheduled maintenance and repairs on UPS/critical power systems up to 1000 kVA
Perform basic power audits of customer distribution systems
Document required information for each site visit, including UPS/critical power systems and DC/battery plants
Work with team members on custom and large installation projects
Respond promptly and professionally to emergency calls, including holidays and weekends
Work with OEMs on software upgrades and required repairs
Stay current on revisions, updates, and new additions to UPS/critical power systems
Conduct site visits and technical evaluations
Complete critical action reports, status reports, and field service reports
Assist with warranty contract sales as required
Maintain site information integrity and report descriptions to the UPS Supervisor and UPS Service Manager
Train other Field Service Engineers on product knowledge when required
Document, label, and return defective parts to designated disposal/repair locations
Educate customers on basic equipment operation
Inform customers about equipment issues in a beneficial manner
Attend customer meetings at the UPS Service Director’s request
Perform other assigned duties

Requirements

What you’ll need

Fundamental knowledge of electrical distribution systems
Basic test and measurement equipment knowledge
Fundamental knowledge of electrical code and IEEE requirements
In-depth knowledge of electronic principles
High level of customer service skills
Ability to travel regionally on an as-needed basis
High level of technical knowledge of electronic/electrical component theory
Ability to work with general direction and independently
Must operate within division policy guidelines using independent judgment
Must comply with all safety policies, practices, and procedures
Ability to read, analyze, and interpret electrical single lines, general business procedures, professional documents, technical procedures, engineering blueprints, and governmental regulations
Ability to write service reports and procedures
Ability to effectively present information and respond to questions from managers, clients, and customers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables
Proficient personal computer skills, including email, record keeping, databases, word processing, spreadsheets, and graphics
Ability to handle multiple tasks simultaneously
8–10 years of extensive UPS maintenance, installation, and repair experience on major brands including Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello
Factory OEM training certifications in all or some of the listed UPS brands
Working knowledge of UPS communication protocols, including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton
Working knowledge of combined generator, ATS, and fire alarm systems is a plus
Ability to stand, walk, and sit for extended periods
Agility and mobility for finger, hand, arm, and leg movement
Ability to communicate effectively by speaking and hearing
Ability to lift and carry objects up to 75 pounds
Ability to see and focus clearly up close and at short distances
Associate degree or above in electronics/electrical with at least 8 years of related experience, or 10–15+ years of equivalent related-field experience, or equivalent combinations of education and experience
Prior electrician experience helpful
Prior three-phase, single-phase, and single- and multi-module UPS experience required

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k)
Development and training opportunities