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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and scaling training programs across technical, sales, management, and leadership domains, with a strong focus on defining KPIs and measuring training ROI. Proficient in instructional design and facilitation, ensuring alignment with business strategy and compliance requirements.
Highest-signal resume keywords
Training Program DevelopmentInstructional DesignLearning Management Systems (LMS)KPI Definition and ROI MeasurementTeam Leadership and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DesignCurriculum DevelopmentAdult Learning PrinciplesPerformance Data AnalysisTechnical Skills TrainingSales TrainingManagement TrainingLeadership DevelopmentTrain-the-Trainer ProgramsProject Management
Soft Skills
Facilitation SkillsPresentation SkillsEffective CommunicationOrganizational SkillsPrioritization Skills
Tools & Technologies
Learning Management Systems (LMS)Power BIMicrosoft ProductsTraining Performance Data ToolsAuxiliary Software
Industry Keywords
Training and DevelopmentOrganizational DevelopmentEHS ComplianceDOT ComplianceSuccession Planning
About the role
Key responsibilities & impact- Build the enterprise training and development strategy, curriculum, infrastructure, roadmap, and operating model from the ground up
- Establish technician training as the initial priority and expand into sales, management, and leadership training
- Select and implement LMS, curriculum library, certification tracking, and other training systems
- Partner with executive leadership to align training investment and priorities with business strategy
- Own technician training end to end, including technical skills, certifications, onboarding, ramp-up, career paths, skill leveling, and customer-facing soft skills
- Develop and personally deliver safety training curriculum in partnership with EHS
- Align safety training with audits, incident trends, and DOT/compliance requirements
- Own the enterprise training portfolio for sales, management, supervisory, and leadership development
- Build a leadership development pipeline supporting succession planning and internal promotion
- Personally facilitate high-priority and high-visibility training during the early build-out phase
- Design train-the-trainer standards and programs for regional trainers
- Transition routine course delivery to regional trainers while retaining ownership of content quality and program direction
- Define KPIs and success metrics for every training program
- Build dashboards and report training ROI to HR and executive leadership
- Use performance data to prioritize, refine, and sunset training content and delivery methods
- Build the business case for and develop a network of regional trainers
- Hire, onboard, coach, and manage regional trainers once approved
- Partner cross-functionally with HR, operations, sales, and business leaders
- Drive adoption of new training programs, tools, and processes across the organization
Requirements
What you’ll need- 7+ years of progressive experience in training and development, learning & development, or organizational development
- Experience building a training function or program from the ground up
- Experience training a technical, trade, or field-service workforce strongly preferred
- Proven ability to design and scale training programs spanning technical/operational, sales, management, and leadership development
- Strong track record defining KPIs and metrics for training programs and articulating ROI to executive leadership
- Ability to operate strategically and tactically, including program design, roadmap development, executive communication, curriculum development, and hands-on facilitation
- Experience building and leading a team of trainers or facilitators
- Experience designing train-the-trainer programs
- Instructional design experience, including adult learning principles and multiple delivery modalities
- Experience with learning management systems (LMS) and training/performance data tools such as Power BI
- Strong facilitation and presentation skills
- Strong project management, prioritization, and organizational skills
- Effective written and verbal communication skills
- Bachelor's degree in a related field or equivalent experience
- General computer skills, including Microsoft products, Power BI, LMS platforms, and auxiliary software
- Ability to travel as needed, including roughly 25–30% travel and frequent overnight travel
- Ability to work overtime as needed
- Ability to lift small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally
- Ability to climb ladders, stairs, and ramps
Benefits
Comp & perks- Overtime as needed
- Travel to branches and regions as needed, including frequent overnight travel (roughly 25–30%)
- Reasonable accommodation for individuals with disabilities