Infrastructure, Automation & AI Specialist

Gentia Agence IA

. Participate in the team’s daily stand-up and 1:1 meetings with leadership .

Posted 11/10/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and configuring AI tools, APIs, and automation systems while ensuring data security and operational efficiency. Proficient in handling technical support requests and maintaining documentation for systems and integrations.

Highest-signal resume keywords

AI Application DevelopmentAPI ManagementHotmart ProficiencyWhatsApp AutomationData Security Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DevelopmentAI Tool ConfigurationAutomation CreationTechnical DocumentationSystems Security KnowledgeDigital Market ExperienceVideo EditingData TrackingCampaign ManagementTechnical Support

Soft Skills

Attention to DetailOrganizational SkillsCalm Under PressureCritical ThinkingAdaptability

Tools & Technologies

HotmartWhatsAppSendflowTypeformInstagramClaudeCRM SystemsLivestream PlatformsTask Management ToolsEmail Marketing Tools

Industry Keywords

Digital MarketingProduct LaunchesCustomer SuccessTechnical SupportAutomation Systems

About the role

Key responsibilities & impact

Participate in the team’s daily stand-up and 1:1 meetings with leadership
Update the task management board with the status of requests, especially during campaign periods
Monitor systems, APIs, WhatsApp connections, and API WABAs
Keep devices charged, funded with sufficient credit, and connected to the group management platform
Schedule WhatsApp messages and emails for Marketing and Customer Success using tools or AI
Handle the team’s urgent technical support requests
Review and deliver weekly technical requests on time
Update phone applications and operating systems
Check active automations, including legacy flows and Instagram automations
Enable sales on partner platforms
Track and resolve technical issues reported by the team
Participate in training and professional development sessions
Review and audit active accounts, team members, permissions, and access levels
Coordinate with Finance to keep device credits and accounts up to date
Clean up the link platform and email lists
Consolidate a monthly report of completed technical requests
Evaluate tools, recommend replacements or improvements, and support migration to in-house systems
Review the costs of contracted tools and report them to leadership
Query WhatsApp, Marketing, and Instagram data using Claude
Instruct Claude to operate Sendflow
Create and configure WhatsApp, email marketing, and Instagram automations, as well as integrations between platforms
Configure and manage API-based messaging campaigns
Support the team in configuring and using AI tools
Create products in Hotmart, configure offers and checkout, and direct and review AI-generated work
Create YouTube and StreamYard livestreams and publish lessons and content
Create launch links with UTM tracking
Create WhatsApp and email flows for launches and configure numbers, campaigns, and groups in Sendflow
Create launch spreadsheets and surveys in Typeform
Support the technical planning and execution of launches and campaigns
Clean and segment Customer Success and Marketing lists
Grant and revoke platform access and change passwords
Procure, configure, and manage technology tools and platforms
Support maintenance of the proprietary CRM currently under development
Create and maintain technical documentation for systems and integrations, including APIs and webhooks
Provide technical support to the team for operational questions and issues
Escalate infrastructure and technology investment needs to leadership

Requirements

What you’ll need

Hands-on application of AI, with knowledge of programming, APIs, and MCP
A portfolio of applications that have run in production, beyond a chat environment
Experience in the digital market and familiarity with the pace of product launches
Proficiency with Hotmart: operating the platform and tracking data via webhooks
Strong attention to data security, as we handle student information
Ability to see the company’s systems end to end, rather than focusing on only one isolated tool
Preference for candidates residing in Rio de Janeiro to manage the devices
Currently pursuing studies in systems security or a related field, or having proven experience in the area
Experience building WhatsApp automation for customer service or sales
Experience working with multiple AI agents simultaneously
Experience with AI-assisted video editing
Enjoy building, testing, and putting solutions into production
Review AI outputs critically rather than accepting them at face value
Remain calm and organized when campaigns become intense and requests are urgent
Maintain disciplined routines, because a disconnected or underfunded device can disrupt operations
Document your work so the system does not depend on a single person
Feel comfortable in a fast-changing environment where today’s tool may be replaced tomorrow

Benefits

Comp & perks

Annual bonus of up to three additional monthly salaries, tied to revenue targets and individual goals (after 3 months with the company)
Birthday Pix — R$100 on your special day (after 2 months)
Professional development — up to one monthly salary per year to invest in courses, training programs, mentoring, certifications, or tools (after 3 months)
Wellhub: access to gyms, studios, and wellness apps (after 3 months)
Transportation: 99 or UberX for the home-to-metro/ferry terminal commute on in-office days (metro/ferry fares provided in advance)
Meal allowance — R$35.00 per in-office day
Company-funded trips to Rio de Janeiro during launches