Geode Health

Therapist

• Diagnose and treat mental health disorders
• Conduct psychotherapy across the general spectrum of mental healthcare conditions
• Help patients define goals and gain insights through personalized, committed care
• Collaborate with other healthcare professionals to provide care coordination
• Provide crisis intervention when needed
• Use measurement-based care to track patient outcomes and inform care plans
• Partner with providers to coordinate psychiatric and therapeutic care
• Support patients across the care continuum

Licensed Mental Health Therapist

• Diagnose and treat mental health disorders
• Provide psychotherapy across the general spectrum of mental healthcare conditions
• Help patients define goals and gain insights through personalized, committed care
• Collaborate with other healthcare professionals to provide care coordination
• Provide crisis intervention when needed
• Use measurement-based care to track patient outcomes and inform care plans
• Partner with providers to coordinate psychiatric and therapeutic care across the care continuum
• Build and manage a patient caseload

Bilingual Licensed Mental Health Therapist

Team Lead

• Lead day-to-day Patient Support Center operations as a player-coach
• Spend approximately 80% of time on supervisory responsibilities and up to 20% on peak-volume support, reserve coverage, or frontline call handling
• Monitor call queues, workflows, staffing coverage, after-call work, and operational metrics
• Coordinate daily team priorities, workflow adjustments, and coverage needs with the Manager, Patient Support
• Serve as an escalation point for complex or unresolved patient concerns
• Support on-call escalation coverage during weekday and weekend extended hours
• Coach Patient Support Specialists on call quality, conversion, accuracy, and patient experience
• Support onboarding, training, and ongoing skill development
• Identify performance trends, coaching needs, and team improvement opportunities
• Help convert inbound calls, referral callbacks, and web leads into scheduled first visits
• Audit patient interactions and system documentation for accuracy, completeness, and compliance
• Use reporting, call review, and performance insights to recommend workflow improvements
• Model calm, personalized, hospitality-driven patient service

Lead, Patient Support Center

• Diagnose and treat mental health disorders
• Conduct psychotherapy across the general spectrum of mental healthcare conditions
• Help patients define goals and gain insights through personalized, committed care
• Collaborate with other healthcare professionals to provide care coordination
• Provide crisis intervention if needed
• Partner with the Provider to coordinate psychiatric and therapeutic care
• Move patients up and down the care continuum as needed
• Use a measurement-based care approach to track patient outcomes through data and inform care plans
• Create and manage a full-time patient schedule

Prior Authorization Specialist

• Initiate prior authorization requests with insurance companies by submitting necessary documentation and medical records
• Follow up on prior authorization requests, provide additional information as required, and ensure timely medication approvals
• Communicate prior authorization status and insurance coverage information to patients, support staff, and providers
• Maintain accurate records of prior authorization requests and insurance communications
• Serve as a liaison between providers, patients, and insurance companies to facilitate communication and resolve issues
• Secure patient information and safeguard medical records
• Respond to verbal and electronic requests for information and assistance
• Maintain a safe, secure, and healthy work environment in compliance with legal regulations
• Demonstrate knowledge of emergency procedures and assist in crisis situations
• Maintain client HIPAA rights and confidentiality protections
• Handle documents promptly and accurately for filing and scanning
• Copy, scan, fax, and email information as required
• Complete other relevant responsibilities assigned by the supervisor