Patient Support Specialist

Geode Health

. Answer new patient inbound calls, including referral callbacks and consumer leads, with warmth, urgency, and a bias toward booking the first visit .

Posted 10/15/2026full-timeRemote • United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Answer new patient inbound calls, including referral callbacks and consumer leads, with warmth, urgency, and a bias toward booking the first visit
Match each patient to the right provider using screening questions, insurance, provider preferences, and scheduling tools
Guide hesitant callers toward scheduling using empathy, reflective listening, communication frameworks, and sound judgment
Set clear expectations for the first visit
Collaborate with internal teams to resolve questions and create seamless patient and provider handoffs
Handle established-patient contacts, resolving simple requests or routing them to the right team
Capture accurate patient context and insurance information and follow up on gaps
Work toward conversion, answer rate/service level, quality, and after-call work goals
Participate in call auditing and coaching and apply feedback
Document every interaction accurately in company systems
Create a calm, personalized patient experience
Protect patient privacy and adapt to changing workflows, volumes, and schedules

Requirements

What you’ll need

1–3+ years in a customer-facing, phone-based, or hospitality role; healthcare, call center, or sales/conversion experience is a strong plus
Comfort working in a goal-oriented, quality-focused environment
Familiarity with insurance plans and benefits, or the ability to learn them quickly (preferred)
Strong computer skills and the ability to navigate multiple systems while maintaining a warm, focused conversation with the patient
A quiet, professional remote workspace and reliable connectivity
Associate’s or bachelor’s degree preferred
Must maintain strict confidentiality and follow HIPAA and all privacy requirements

Benefits

Comp & perks

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology