Practice Assistant – Float

Geode Health

. Float between Sandy Springs, Decatur, Midtown, Downtown, and North Druid Hills offices .

Posted 10/12/2026full-timeDecatur • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing patient interactions and administrative tasks in a healthcare setting. Proficient in maintaining patient confidentiality and adhering to HIPAA regulations.

Highest-signal resume keywords

Customer ServicePatient ConfidentialityHIPAA ComplianceAppointment ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Office ExperienceHealthcare ExperiencePatient Record ManagementAppointment SchedulingPayment Processing

Soft Skills

Excellent CommunicationTime ManagementSelf-StarterCompassionate ServiceAdaptability

Tools & Technologies

Athena EMRTechnology Platforms

Industry Keywords

Mental HealthOutpatient Clinical ExperiencePatient IntakeCrisis ManagementSafety Procedures

About the role

Key responsibilities & impact

Float between Sandy Springs, Decatur, Midtown, Downtown, and North Druid Hills offices
Serve as a welcoming first point of contact for patients
Provide warm, responsive, compassionate customer service
Respond to patient questions, concerns, and requests in person, by phone, text, email, and Athena EMR
Manage daily schedules, appointment confirmations, cancellations, and waitlists
Support appointment check-in/check-out and prepare patients for visits
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs
Support communication between patients, providers, and the practice team
Maintain accurate, secure patient records and efficient office workflows
Assist providers and clinical staff with administrative needs
Collect and accurately document co-pays, coinsurance, outstanding balances, and other patient payments
Assist patients with payment questions and available financial options
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards
Follow safety and emergency procedures, including assisting during crisis situations
Complete other responsibilities as assigned by the supervisor

Requirements

What you’ll need

1+ year of medical office or healthcare experience preferred
Mental health or outpatient clinical experience preferred
Excellent communication, customer service, and computer skills
Comfort and ease answering the phone; this is a firm expectation
Self-starter and go-getter
Excellent time management
Comfortable learning new technology platforms/systems
Associate or bachelor’s degree preferred
Must maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards
Must follow established safety and emergency procedures, including assisting during crisis situations

Benefits

Comp & perks

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology