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Practice Assistant – Float
Geode Health. Float between the Conyers, Peachtree Corners, and Snellville offices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while managing patient interactions and administrative tasks in a healthcare setting. Proficient in maintaining patient confidentiality and adhering to HIPAA regulations.
Highest-signal resume keywords
Customer ServiceHIPAA CompliancePatient Record ManagementAppointment SchedulingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Office ExperienceHealthcare ExperiencePatient Intake CoordinationPayment ProcessingAppointment Management
Soft Skills
Strong Time ManagementSelf-StarterCompassionate InteractionCrisis Management
Tools & Technologies
Athena EMRTechnology Platforms
Industry Keywords
Mental Health ExperienceOutpatient Clinical ExperiencePatient ConfidentialityEmergency Procedures
About the role
Key responsibilities & impact- Float between the Conyers, Peachtree Corners, and Snellville offices
- Serve as a welcoming and comforting first point of contact for patients
- Provide exceptional, warm, responsive, and compassionate customer service
- Respond to patient questions, concerns, and requests in person, by phone, text, e-mail, and Athena EMR
- Manage daily schedules, appointment confirmations, cancellations, and waitlists
- Support appointment check-in/check-out and prepare patients for visits
- Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs
- Support communication between patients, providers, and the practice team
- Maintain accurate, secure patient records and efficient office workflows
- Assist providers and clinical staff with administrative needs
- Collect and document co-pays, coinsurance, outstanding balances, and other patient payments
- Assist patients with payment questions and available financial options
- Maintain patient confidentiality and follow HIPAA requirements
- Follow safety and emergency procedures, including assisting during crisis situations
- Complete other responsibilities as assigned by the supervisor
Requirements
What you’ll need- 1+ year of medical office or healthcare experience preferred
- Mental health or outpatient clinical experience preferred
- Excellent communication, customer service, and computer skills
- Comfort and ease answering the phone (this is a firm expectation)
- Self-starter and go-getter
- Strong time management skills
- Comfortable learning new technology platforms/systems
- Associate or bachelor’s degree preferred
- Ability to maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards
- Ability to follow established safety and emergency procedures, including assisting during crisis situations
Benefits
Comp & perks- Competitive compensation
- Flexible schedule
- In-person and virtual patient visits
- Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
- Professional development opportunities
- Clinical community, support, and leadership
- Medical, dental and vision benefits
- Life insurance
- Short and long-term disability
- Paid vacation and holidays
- Matching 401k plan
- State of the art technology