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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer success through strategic account management, focusing on customer adoption, retention, and growth. Proficient in SDK integrations and leveraging data analytics to enhance customer experiences and inform product development.
Highest-signal resume keywords
B2B Technology Customer SuccessSDK Integration Across iOS, Android, And UnityCustomer Adoption And Retention StrategiesAnalytical Skills For Data-Driven RecommendationsStrong Presentation And Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementAccount Growth StrategiesData AnalysisSDK IntegrationAd Quality PoliciesCustomer Journey MappingOnboarding ProcessesRisk Identification And MitigationRenewal ReadinessCustomer Success Process Development
Soft Skills
Relationship BuildingProblem SolvingPrioritizationInfluencing SkillsCommunication Skills
Industry Keywords
Mobile AdvertisingAd MonetizationGame StudiosMobile App PublishersAd QualityCustomer Success PlansTechnical StakeholdersGlobal AccountsCustomer ReviewsCustomer Escalations
Tech Stack
Tools & technologiesAndroidiOSUnity
About the role
Key responsibilities & impact- Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth
- Build trusted relationships with technical, monetization and business stakeholders, including senior executives
- Develop customer success plans with clear goals, milestones and measurable outcomes
- Lead onboarding with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value
- Advise customers on ad quality policies, product capabilities and best practices
- Analyze product usage and ad quality data to identify trends and recommend improvements
- Demonstrate business value through regular customer reviews
- Identify customer risks and lead action plans to address adoption gaps, resolve concerns and prevent churn
- Drive renewal readiness and identify expansion opportunities, working closely with Sales
- Represent customer needs internally and translate feedback into priorities for Product, R&D and other stakeholders
- Coordinate customer escalations and ensure communication, accountability and follow-through
- Improve customer success processes, playbooks and reporting for a growing global customer base
Requirements
What you’ll need- 5+ years of experience in B2B technology customer success or strategic account management, including ownership of complex global accounts
- Experience working with mobile app publishers, game studios or mobile technology customers
- Proven track record of driving customer adoption, retention and account growth
- Strong technical understanding, including SDK integrations across iOS, Android and Unity
- Commercial judgment and ability to connect product capabilities to customer goals, measurable value and expansion opportunities
- Strong analytical skills and experience turning product and customer data into actionable recommendations
- Excellent spoken and written English
- Confident presentation skills and ability to influence technical stakeholders and senior executives
- Strong ownership, prioritization and problem solving skills
- Experience in mobile advertising, ad monetization, mediation or ad quality is a strong advantage
- Experience developing customer success processes in a growing technology business is an advantage
Benefits
Comp & perks- Equal Opportunity Employer
- Collaborative team environment
- Opportunity to work with leading global customers
- Opportunity to influence a growing product
- Visible contribution to a key growth business