GeoEdge

Customer Success Manager

• Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth
• Build trusted relationships with technical, monetization and business stakeholders, including senior executives
• Develop customer success plans with clear goals, milestones and measurable outcomes
• Lead onboarding with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value
• Advise customers on ad quality policies, product capabilities and best practices
• Analyze product usage and ad quality data to identify trends and recommend improvements
• Demonstrate business value through regular customer reviews
• Identify customer risks and lead action plans to address adoption gaps, resolve concerns and prevent churn
• Drive renewal readiness and identify expansion opportunities, working closely with Sales
• Represent customer needs internally and translate feedback into priorities for Product, R&D and other stakeholders
• Coordinate customer escalations and ensure communication, accountability and follow-through
• Improve customer success processes, playbooks and reporting for a growing global customer base

Explore Customer Success Manager at GeoEdge. Review requirements and application details.

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Customer Success Manager