Access Services Specialist

Georgetown University Center on Education and the Workforce

. Provide support in the Resource Sharing Unit of Access Services .

Posted 9/29/2026full-timeWashington, D.C. • Washington • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Resource Sharing and Interlibrary Loan processes, with strong communication skills to effectively convey library policies and services. Capable of managing student employees and adapting to changing workflows in a collaborative environment.

Highest-signal resume keywords

Interlibrary Loan (ILL)Experience with ILLiadMicrosoft Office ApplicationsExcellent Oral and Written Communication SkillsPublic Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource SharingBibliographic DatabasesCloud StorageReformatting TechnologiesAbility to Lift 40 lbsEx Libris ILSComputer LiteracyAbility to Learn New SoftwareScanning ToolsAbility to Adjust to Increased Workflow

Soft Skills

Diplomatic NegotiationTeam CollaborationCommitment to Equity and InclusionAbility to Work IndependentlyAdaptability

Tools & Technologies

Windows Operating SystemGoogle AppsAdobe CaptureAdobe AcrobatMicrosoft WordMicrosoft Excel

Industry Keywords

Academic LibrariesAccess ServicesService Desk ManagementCyclical NeedsDiverse Faculty and Staff

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide support in the Resource Sharing Unit of Access Services
Search, acquire, and process materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS)
Pull and shelve library material requested through ILL and CLS
Manage the activities and work of student employees during regularly scheduled shifts at Service Desks in Lauinger and Blommer libraries
Support other Units within Access Services
Address cyclical and priority needs of the department
Work scheduled shifts from 11:30 am to 8 pm Monday through Friday, with schedules subject to change for weekends, evenings, and holidays
Support Resource Sharing, Print Collections, and Reserve Units
Apply library service procedures and policies
Communicate library policies and services effectively to library users
Report directly to the Access Services Department Head

Requirements

What you’ll need

BA/BS
1 year related experience
Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
Excellent oral and written communication skills
Strong public service orientation
Computer literacy, including ability to learn new software programs and technologies
Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
Familiarity with Google Apps, especially Gmail, calendar, and Drive
Ability to lift up to 40 lbs. and push carts weighing over 100 lbs.
Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students and staff.
Experience with ILLiad, RapidILL, and OCLC WorldShare ILL
Competence with Ex Libris ILS
Experience with bibliographic databases, spreadsheets, and cloud storage
Knowledge of high quality scanners, Internet resources, and tools
Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat)
Ability to adjust to periods of increased workflow and varying responsibilities
Ability to work both independently and as part of a team in a complex, changing environment
Ability to be diplomatic and negotiate disputes with stakeholders

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings
Tuition assistance
Work-life balance benefits
Employee discounts
Voluntary insurance options
Professional development opportunities
Community involvement opportunities