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Information Specialist
Georgetown University Center on Education and the Workforce. Respond to student, parent, and stakeholder financial inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial counseling, student account management, and effective communication with students and stakeholders. Proficient in utilizing financial systems and software to support billing, refunds, and financial aid processes.
Highest-signal resume keywords
Financial CounselingStudent Account ManagementMS Office Suite ProficiencyGoogle Suite ProficiencyBanner Student Record System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Inquiry ResponsePayment Plan AssistanceScholarship ProcessingBilling ManagementRefund ProcessingFinancial Aid Award ManagementTyping Proficiency (45 WPM)Telephone System ProficiencyCustomer Service Skills
Soft Skills
Excellent Oral CommunicationExcellent Written Communication
Tools & Technologies
MS Office SuiteGoogle SuiteBanner Student Record SystemWorkday FinancialsFresh Service
Industry Keywords
Higher Education EnvironmentFinanceAccountingBusiness Operations
About the role
Key responsibilities & impact- Respond to student, parent, and stakeholder financial inquiries
- Provide financial counseling and suggest payment options
- Assist with student accounts, payment plans, scholarship processing, financial aid awards, billing, refunds, and financial penalties
- Explain departmental billing, tuition assessment, financial aid disbursement, refund, and penalty policies clearly and concisely
- Provide customer service in person, by phone, email, departmental ticketing system, Zoom, or other sanctioned methods
- Conduct outreach to undergraduate students to establish authorized users in the Student Account Services system
- Conduct outreach to students to establish electronic refund profiles
- Regularly review the departmental website and suggest updates based on policy and procedure changes
- Perform backup payment processing Information Specialist duties
- Determine when to escalate questions and issues to appropriate managers or higher-level management
- Interact with the university Communications team and representatives across the university
- Perform other duties assigned by the supervisor
Requirements
What you’ll need- High School diploma or equivalent
- Excellent oral and written communication skills
- Proficiency with email and ability to type at least 45 WPM
- Proficiency with telephone systems
- Proficiency with MS Office suite, including Word and Excel
- Proficiency with Google Suite of Productivity Software, including Gmail, Docs, and Sheets
- Preferred: Bachelor’s degree in business, finance, accounting, or related field
- Preferred: Experience in a finance, accounting, or business operation
- Preferred: Experience in a higher education environment
- Preferred: Experience with the Banner student record system
- Preferred: Experience with Workday Financials
- Preferred: Experience with Fresh Service
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Retirement savings
- Tuition assistance
- Work-life balance benefits
- Employee discounts
- Voluntary insurance options
- Professional development opportunities
- Community involvement opportunities