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Manager, Financial Aid Loans – Work-Study
Georgetown University Center on Education and the Workforce. Provide financial aid awarding and counseling services to current and prospective students and their families .
Tech Stack
Tools & technologiesCognos
About the role
Key responsibilities & impact- Provide financial aid awarding and counseling services to current and prospective students and their families
- Administer Federal Work-Study and private education loan programs
- Understand and communicate federal, state, private, and institutional aid and work-study programs
- Review and process financial aid applications
- Support financial aid programs and outreach initiatives
- Cross-train across programs and provide primary and secondary support for initiatives throughout the year
- Manage academic year and Summer Federal Work-Study programs
- Post and reconcile private student loans
- Manage a large active caseload and process applications in a timely manner
- Counsel students and administer scholarship, loan, and work-program funds
- Conduct detailed application reviews and financial counseling
- Monitor enrollment status and review emergency circumstances
- Maintain financial aid records, update student data, monitor status, and ensure compliance with applicable laws, regulations, and University or Law Center policies
- Serve as a primary resource and first point of contact for Law Center students, parents, faculty, staff, external and university departments, and alumni
- Communicate through multiple mediums and conduct face-to-face community interactions
- Assist with outreach to specific student groups, visitors, and families
- Assist in supervising tasks for other counselors and/or clerical assistants
Requirements
What you’ll need- A bachelor’s degree and financial counseling, customer service, and administrative experience is required; in lieu of a bachelor's degree, 3-5 years of comparable financial aid experience is acceptable
- Demonstrated ability to collect and analyze data
- Communicate clearly
- Use independent and appropriate judgement with a diverse client population
- Commitment to continuous quality improvement and customer service
- Thorough understanding of federal, state, and financial aid programs
- Preferred: Experience with Banner, Formstack, Web applications, COGNOS, and higher education
Benefits
Comp & perks- Medical, dental, vision, disability and life insurance
- Retirement savings
- Tuition assistance
- Work-life balance benefits
- Employee discounts
- Voluntary insurance options
- Professional development opportunities
- Community involvement opportunities