Parent and Student Service Advisor

Georgetown University Center on Education and the Workforce

. Serve as the first point of contact for student and family inquiries and issues .

Posted 10/8/2026full-timeWashington, D.C. • Washington • United StatesEntry Level💰 $20 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a higher education environment, effectively managing communication with students and families while ensuring compliance with health and safety standards. Capable of collaborating with various university departments and adapting to fast-paced, changing priorities.

Highest-signal resume keywords

Customer Service ExperienceHigher Education KnowledgeOrganizational SkillsMultitasking AbilitiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedAdaptabilityCollaboration

Tools & Technologies

Student Information SystemsEmail CommunicationPhone Communication

Industry Keywords

Student LifecycleHigher EducationComplianceSummer ProgramsStakeholder Interaction

About the role

Key responsibilities & impact

Serve as the first point of contact for student and family inquiries and issues
Provide timely and accurate customer service and assistance
Liaise with parents and students and escalate issues to the leadership team as necessary
Manage communication with students’ families via phone and email
Collaborate with academic and administrative staff on updates and changes
Monitor course waitlists and provide registration updates
Oversee timely and accurate completion of required student forms
Communicate with campus health and safety partners to ensure compliance
Collaborate with university departments on Summer Programs projects and initiatives
Edit and update the Summer website with the Marketing Team
Support the Summer Team during outreach webinars
Interact with internal and external stakeholders, including students, families, partner schools, and university partners
Report directly to the Lead Parent and Student Service Advisor

Requirements

What you’ll need

Bachelor’s degree or 1–3 years of customer service experience in a higher education setting
Knowledge of the student lifecycle and student information systems is helpful but not required
Detailed-oriented with excellent organizational and multitasking abilities
Ability to work effectively in a fast-paced environment and adapt to changing priorities
Must be in-person at least two days a week from April 1 through August 31 at a designated SCS campus location
May be expected to provide support for student check-ins on weekends in rare circumstances

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings
Tuition assistance
Work-life balance benefits
Employee discounts
Voluntary insurance options
Remote work from September 1 through March 31
Professional development opportunities
Community involvement opportunities