Collector

Georgia United Credit Union

. Receive delinquency reports and verify loan status .

Posted 10/8/2026full-timeDuluth • United StatesJunior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan collection procedures, financial products, and compliance with legal requirements, while effectively managing delinquent accounts and maintaining accurate documentation. Possesses strong interpersonal and communication skills to build positive relationships and address member concerns.

Highest-signal resume keywords

Loan Collection ProceduresFinancial Products KnowledgeU.S. Bankruptcy Code UnderstandingMS Office ProficiencyInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Status VerificationAccount File MaintenancePayment Arrangement NegotiationSkip TracingGeneral Ledger TransactionsLoss Prevention TransactionsActivity ReportingCollection Tools UsageLegal ComplianceFinancial Counseling

Soft Skills

Attention to DetailInterpersonal SkillsCommunication Skills

Industry Keywords

Delinquency ReportsCollection PoliciesDefault ClausesEnforcement ClausesCredit Union Regulations

About the role

Key responsibilities & impact

Receive delinquency reports and verify loan status
Perform loan and account file maintenance
Contact delinquent-account holders by telephone, personal contact, and correspondence
Negotiate payment arrangements and discuss financial counseling, legal actions, extensions, consolidations, and repossessions
Continue collection efforts through write-off, bankruptcy, or attorney referral
Make early contact with members and co-makers and keep them informed of loan status
Use collection tools, including suspense and delinquent-loan activity reports
Address member questions and complaints and calm irate members
Determine reasons for delinquencies and pursue permanent solutions
Perform skip tracing and update contact information
Monitor insurance coverage for collateral
Perform General Ledger, recoveries, repossession, foreclosure, and Loss Prevention transactions
Refer accounts to the Bankruptcy Specialist and recommend charge-offs
Maintain accurate activity reports and document all collection actions
Research late and potentially late loan accounts to identify Credit Union errors
Keep management informed of activities, progress, and significant problems
Stay informed of changes to collections policies, procedures, and legal requirements
Build positive working relationships aligned with the organization’s purpose, mission, and core values

Requirements

What you’ll need

High School or better
1–2 years of related experience
Knowledge of collection procedures and related laws and regulations
Understanding of financial products and policies and familiarity with default and enforcement clauses
Basic understanding of U.S. Bankruptcy Code
Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email
Intermediate interpersonal skills
Intermediate communication skills
Intermediate attention to detail
Ability to comply with Credit Union policies, procedures, and legal requirements