Georgia United Credit Union

General

• Investigate, process, and respond to credit disputes and discrepancies
• Communicate with Credit Reporting Agencies and update credit reporting using Provana/Sonnet
• Monitor and track credit dispute requests to identify service or system deficiencies
• Document dispute results in the core system and preauthorized credit dispute management platform
• Research and analyze complex requests and complete required updates within regulatory timelines
• Analyze reports to ensure work meets timelines, procedures, and regulations
• Research report findings and notify management of status, issues, and proposed resolutions
• Maintain understanding of applicable credit union compliance laws and regulations
• Identify and implement process efficiencies and submit procedural updates for approval
• Identify and resolve issues outside the normal course of business
• Participate in credit bureau reporting meetings and projects
• Provide information for regulatory compliance and audits
• Support department activities and perform other assigned duties
• Keep management informed of activities, trends, progress, and significant problems
• Assist with member complaints requiring research and responses
• Serve members and team members appropriately and timely
• Build positive and productive working relationships within the organization

Explore Credit Reporting Specialist at Georgia United Credit Union. Review requirements and application details.

Credit Reporting Specialist

Collector

• Receive delinquency reports and verify loan status
• Perform loan and account file maintenance
• Contact delinquent-account holders by telephone, personal contact, and correspondence
• Negotiate payment arrangements and discuss financial counseling, legal actions, extensions, consolidations, and repossessions
• Continue collection efforts through write-off, bankruptcy, or attorney referral
• Make early contact with members and co-makers and keep them informed of loan status
• Use collection tools, including suspense and delinquent-loan activity reports
• Address member questions and complaints and calm irate members
• Determine reasons for delinquencies and pursue permanent solutions
• Perform skip tracing and update contact information
• Monitor insurance coverage for collateral
• Perform General Ledger, recoveries, repossession, foreclosure, and Loss Prevention transactions
• Refer accounts to the Bankruptcy Specialist and recommend charge-offs
• Maintain accurate activity reports and document all collection actions
• Research late and potentially late loan accounts to identify Credit Union errors
• Keep management informed of activities, progress, and significant problems
• Stay informed of changes to collections policies, procedures, and legal requirements
• Build positive working relationships aligned with the organization’s purpose, mission, and core values

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