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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer relationship building, with a strong focus on driving growth and retention in government and public sector environments. Proficient in utilizing data analytics to optimize fleet operations and ensure compliance with federal requirements.
Highest-signal resume keywords
Account ManagementCustomer Relationship BuildingSalesforce ProficiencyGovernment Procurement KnowledgeFleet Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth StrategiesKPI TrackingSolution AdoptionCross-Functional CoordinationProcess Documentation
Soft Skills
Strategic PartnershipProblem SolvingCommunicationRelationship Management
Tools & Technologies
SalesforceJiraGoogle WorkspaceGeotab Data Analytics
Certifications & Qualifications
FedRAMP Compliance Knowledge
Industry Keywords
Public SectorFleet ManagementCustomer SupportOperational ProjectsContract Management
About the role
Key responsibilities & impact- Serve as a strategic partner and trusted advisor to government and public sector customers
- Drive long-term account growth, retention, and measurable return on investment across assigned accounts
- Act as the primary point of contact and understand customer needs, challenges, and objectives
- Monitor account health, identify risks, and proactively address issues to prevent churn
- Build and maintain relationships with executives, managers, and technical staff
- Conduct regular business reviews and identify improvement and expansion opportunities
- Develop and execute account plans, including upselling, cross-selling, solution adoption, and value demonstration
- Use Geotab data and analytics to provide actionable insights that optimize fleet operations and efficiency
- Define and track KPIs demonstrating solution ROI
- Lead implementation strategies to ensure solution stickiness and prevent customer churn
- Collaborate with Sales, Support, Product, and Engineering teams to advocate for customers and coordinate internal resources
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience
- 5 to 8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry
- In-depth understanding of government procurement and the unique operational challenges of fleet environments
- Experience supporting complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation
- Advanced proficiency in Salesforce, Jira, and Google Workspace
- Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts
- Up to 20% domestic/international travel may be required
Benefits
Comp & perks- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
- Benefits offered to full-time permanent employees only