Technical Support Specialist – Bilingual French

GEOTAB

. Provide expert technical assistance to customers and partners for Geotab products, including GO devices and the MyGeotab platform, and integrated partner technologies .

Posted 10/5/2026full-timeCanadaJunior💰 CA$52,600 - CA$60,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical assistance for Geotab products, including troubleshooting hardware and software issues, managing customer support cases, and maintaining documentation. Proficient in database setup, user management, and technical communication in both English and French.

Highest-signal resume keywords

Technical Support ExperienceExpert-Level Excel SkillsProgramming Languages: SQL, Python, C#, JavaScriptCustomer Service SkillsFluency in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesDatabase SetupUser ManagementDevice Error DiagnosisNetwork CommunicationPortal ConfigurationProduct ImplementationData AnalysisReport Creation

Soft Skills

Analytical SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

MyGeotab PlatformGoogle BigQueryGoogle SuiteExcelCustomer Support Software

Industry Keywords

Geotab Products24/7 Support OperationsTechnical Support CapacityCustomer Data ConfidentialityTechnical or Engineering Organization

Tech Stack

Tools & technologies

BigQueryJavaScriptPythonSQL

About the role

Key responsibilities & impact

Provide expert technical assistance to customers and partners for Geotab products, including GO devices and the MyGeotab platform, and integrated partner technologies
Troubleshoot and resolve complex hardware and software issues
Handle support cases from initial contact through resolution
Maintain detailed support documentation
Contribute to 24/7 support operations through rotating shifts
Support partners, customers, sales representatives, and internal teams via phone, chat, and email
Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
Diagnose issues involving connectivity, installation, and platform inquiries
Coordinate device and accessory returns and exchanges with internal departments
Resolve customer complaints and escalate critical concerns to management
Preserve customer data confidentiality and security
Support Geotab global strategic initiatives
Collaborate with customers, partners, and internal technical teams on cameras, keyless systems, and other integrated technologies

Requirements

What you’ll need

Ability to read, write and speak in English and French fluently
Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets, Docs, Slides)
Comfort speaking with customers by telephone, email, and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and have the flexibility to adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays
Reliable internet connection with at least 50mb DL/10mb UL when working from home
Proof of eligibility to work and ability to pass a background check

Benefits

Comp & perks

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
Flexible hybrid working model
Online social events, chat rooms and gatherings
Accommodation during recruitment and assessment processes for people with disabilities