Technical Support Specialist, Bilingual French

GEOTAB

. Provide expert technical assistance to customers and partners .

Posted 10/5/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex hardware and software issues for Geotab products, while providing exceptional technical assistance to customers and partners. Proficient in database setup, user management, and technical support within a 24/7 operational environment.

Highest-signal resume keywords

Technical Support ExperienceFluent In English And FrenchExpert-Level Excel SkillsWorking Knowledge Of SQL, Python, C#, JavaScriptStrong Analytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDatabase SetupUser ManagementDevice ConfigurationNetwork CommunicationsExcel Pivot TablesSQLPythonC#

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsRelationship-Building

Tools & Technologies

MyGeotab PlatformGoogle SuiteGoogle BigQuery

Industry Keywords

Customer ServiceTechnical Support CapacityEngineeringComputer Science24/7 Support Operations

Tech Stack

Tools & technologies

BigQueryJavaScriptPythonSQL

About the role

Key responsibilities & impact

Provide expert technical assistance to customers and partners
Diagnose and resolve complex hardware and software issues for Geotab products, including GO devices and the MyGeotab platform, and integrated partner technologies
Handle support cases from initial contact through resolution
Maintain detailed support documentation
Contribute to 24/7 support operations through rotating shifts
Work with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions
Support partners, customers, sales representatives, and internal teams via phone, chat, and email
Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
Diagnose issues involving connectivity, installation, and platform inquiries
Coordinate device and accessory returns and exchanges
Resolve customer complaints and escalate critical concerns to management
Preserve customer data confidentiality and security
Support Geotab global strategic initiatives

Requirements

What you’ll need

Ability to read, write and speak in English and French fluently
Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets, Docs, Slides)
Comfort speaking with customers by telephone, email, and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment, including afternoons, evenings, overnights, weekends, and holidays
Reliable internet connection with at least 50mb DL/10mb UL when working from home
Eligibility to work in the United States verified through E-Verify

Benefits

Comp & perks

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
24/7 support operations
Flexible hybrid working model
Online social events, chat rooms and gatherings
Reliable internet connection support for virtual work