Collision Estimator

Gerber Collision & Glass

. Provide an exceptional and successful customer experience .

Posted 9/24/2026full-timeBossier City • Louisiana • United StatesJunior💰 $49,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and repair coordination, ensuring compliance with insurance requirements and effective communication throughout the repair process. Proficient in assessing vehicle damage and documenting repairs while maintaining a positive customer experience.

Highest-signal resume keywords

Customer Experience ManagementDamage AssessmentI-CAR TrainingDRP ComplianceRepair Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repairs KnowledgeOE Guidelines KnowledgeDamage Appraisal DocumentationBasic Computer SkillsRepair Process Information

Soft Skills

Effective CommunicationTeam SupportPositive Customer Interaction

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Insurance ComplianceWOW Operating WaysHealth & Safety Standards

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience
Create estimates and coordinate repair needs for customers
Communicate with and update customers and insurance companies throughout the repair process
Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals
Document every customer interaction accurately and efficiently
Provide accurate and timely repair-process information and excellent customer service
Ensure compliance with insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
Communicate customer requests and needs to appropriate team members
Greet customers positively in person and by phone
Participate in daily production walks with the Management Team as required
Support team members when required
Participate in monthly Health & Safety and staff meetings if required
Attend training, information sessions and workshops recommended by the Store Manager

Requirements

What you’ll need

Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Minimum of 1-year experience for DRP compliance
Must be willing to complete I-CAR Training
Valid Driver’s License

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Bonus opportunities tied to individual or business initiatives
Commission eligibility based on location and revenue metrics, sales and individual performance