Gerber Collision & Glass

Manager

• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the Collision Center in compliance with established policies and procedures
• Plan and implement daily operations to meet overall KPIs and insurance metrics
• Coach and empower team members’ performance and success
• Promote and maintain high quality and professionalism standards in customer service
• Ensure consistent execution of the WOW Operating Way plan
• Prepare and manage annual and monthly operating budgets
• Forecast, target, and track monthly sales, profit, and expense objectives
• Deliver annual and monthly performance reviews
• Monitor and maintain accounts payable and accounts receivable
• Maintain a clean and organized repair facility
• Monitor maintenance for shop equipment, including the paint booth
• Provide staff training as necessary
• Ensure staff wear safety gear and adhere to the dress code
• Open and close the facility daily
• Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
• Manage estimates, labor mix, and store capacity
• Lead and manage repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings, recommended training, information sessions, and workshops
• Review store CSI performance and follow up within 24 hours

General Manager

Learning and Development

• Learn to be an expert on Gerber Collision & Glass' processes and every position’s responsibilities in the WOW Process
• Provide exceptional customer experiences and strive to be the best
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Complete CSR Role Based Certification and perform CSR duties for several weeks
• Complete Parts Coordinator Role Based Certification and perform Parts Coordinator duties for several weeks
• Complete Estimator Role Based Certification and perform Estimator duties for several months
• Successfully complete role-based competencies for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

General Manager – Training

Recruitment

• Provide full cycle recruiting services and support to assigned markets
• Follow the recruiting process/system and legal requirements
• Network, prepare strategy, source and screen applicants for a variety of roles and center level positions
• Coordinate the hiring and selection process
• Communicate proactively with operational leadership to review staffing strategy, provide recommendations, and understand recruiting needs
• Communicate regularly with Talent Acquisition Managers regarding goal alignment, achievement, recruitment process updates and changes, and internal customer alignment
• Support staffing strategy in person and remotely as directed by recruiting needs
• Post positions, make talent recommendations, review resumes, maintain candidates, conduct phone screens, and track prospect, applicant, and candidate progress
• Manage the offer process for consistency, compliance, and acceptance rates
• Hand off to the HR team to support effective and consistent onboarding
• Research, recommend, and use established and new sources for active and passive candidates
• Promote and expand teammate and alumni referral networks
• Build a professional network and leverage Indeed or LinkedIn recruiting tools

Regional Recruiting Manager

Technician

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Plan necessary repair work and prepare cost estimates for customers
• Use cutting guns, plasma cutters, hydraulic jacks, hammers, and pliers to repair vehicle sections
• Hammer out dents, dimples, and other minor body damage; mix and apply filler resins when needed
• Realign car chassis and frames to repair structural damage
• Remove damaged vehicle sections and replace them with new or aftermarket parts
• Replace or repair glass, windshields, and interior parts as needed
• Weld, attach, or fit parts into place
• Prepare and repaint vehicles with factory-specified paint or agreed-upon equivalent
• Complete work orders within labor time guidelines
• Inspect repaired vehicles to ensure all work was executed correctly
• Collaborate with team members to achieve repair facility KPIs and deliver speed, quality, and customer excellence
• Perform other related duties as assigned

Collision Auto Body Technician – Flat Rate

Estimator

• Create accurate vehicle damage estimates and document needed repairs and parts replacement
• Coordinate repair needs and communicate with customers and insurance companies throughout the repair process
• Provide customers with accurate and timely information and guide them through the repair process
• Document every customer interaction efficiently and accurately
• Ensure compliance with insurance client requirements, processes, metrics, and WOW Operating Ways
• Communicate customer requests and needs to appropriate team members
• Greet customers positively in person and by phone
• Participate in daily production walks with the Management Team
• Support team members when required
• Participate in monthly Health & Safety and staff meetings when required
• Attend training, information sessions, and workshops recommended by the Store Manager

• Create accurate vehicle damage estimates and document needed repairs and parts replacement
• Coordinate customer repair needs and all related communication
• Inform and update customers and insurance companies throughout the repair process
• Provide an exceptional customer experience and timely, accurate information
• Ensure compliance with insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
• Communicate customer requests and needs to appropriate team members
• Greet customers positively in person and by phone
• Participate in daily production walks with the Management Team as required
• Support team members when required
• Participate in monthly Health & Safety and staff meetings if required
• Attend training, information sessions and workshops recommended by the Store Manager

Collision Estimator

• Interact with customers and shop representatives
• Test vehicles and determine testing and analysis requirements
• Perform diagnostic testing, programming, ADAS calibrations, and analysis
• Perform wiring repairs
• Advise shops of needed repairs
• Control inventory, communicate needed orders, and verify receipts
• Write, print, and email service invoices
• Collect signatures or payment for completed work
• Deliver completed invoices and payments to the office
• Maintain shop equipment, supplies, and preventative maintenance
• Troubleshoot equipment breakdowns and advise management of repairs
• Keep Google Drive up to date
• Collaborate with teammates to schedule and complete jobs according to PPT guidelines
• Perform other duties as assigned

Automotive Mobile ADAS Technician

• Provide an exceptional and successful customer experience
• Create estimates and coordinate repair needs for customers
• Communicate with and update customers and insurance companies throughout the repair process
• Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals
• Document every customer interaction accurately and efficiently
• Provide accurate and timely repair-process information and excellent customer service
• Ensure compliance with insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
• Communicate customer requests and needs to appropriate team members
• Greet customers positively in person and by phone
• Participate in daily production walks with the Management Team as required
• Support team members when required
• Participate in monthly Health & Safety and staff meetings if required
• Attend training, information sessions and workshops recommended by the Store Manager

Human Resources

• Implement and deliver HR products, services, and solutions to the Midwest U.S. Collision Region
• Consult with General Managers and Market Managers on business and people issues
• Support talent planning, performance reviews, career development, employee development, ID&E, retention, and employee engagement initiatives
• Develop and execute plans to reduce turnover in high-turnover positions and markets
• Develop and deploy resources and tools to support a discrimination- and harassment-free work environment
• Measure employee engagement, turnover, and compliance with applicable laws
• Coach managers on individual development plans
• Facilitate succession planning, performance management, performance planning, and talent management programs
• Investigate and resolve employee relations issues and support employee investigations
• Support local leaders in talent acquisition activities
• Ensure markets and shops maintain a positive, inclusive work environment
• Oversee escalation and resolution of HR questions, issues, and requests
• Develop and execute innovative people programs for a high-performance culture
• Support a cohesive, collaborative, growth-focused team
• Provide Human Resources support for acquisitions in the assigned division
• Perform other duties as assigned

Regional HR Manager

• Provide an exceptional customer experience through meticulous assessment and quality repair of each customer’s vehicle
• Disassemble, repair, and reassemble vehicles to restore them to pre-accident condition
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Plan necessary repair work and prepare cost estimates for customers
• Use cutting guns, plasma cutters, hydraulic jacks, hammers, pliers, and other tools to repair vehicle sections
• Repair dents and apply filler resins when necessary
• Realign car chassis and frames to repair structural damage
• Remove damaged sections and replace them with new or aftermarket parts
• Replace or repair glass, windshields, and interior parts
• Weld, attach, or fit parts into place
• Prepare and repaint vehicles with factory-specified paint or an agreed-upon equivalent
• Complete work orders within labor time guidelines
• Inspect vehicles after repair to ensure work was executed correctly
• Work with team members to achieve repair facility KPIs
• Perform other related duties as assigned

Auto Body Technician

• Learn to become an expert on Gerber Collision & Glass' processes and every position’s responsibilities in the WOW Process
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform CSR duties for several weeks
• Take the Parts Coordinator Role Based Certification and successfully perform Parts Coordinator duties for several weeks
• Take the Estimator Role Based Certification and successfully perform Estimator duties for several months
• Successfully complete role-based competencies for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way
• WOW every customer and strive to be the best

Collision Manager – In Training

• Provide an exceptional customer experience through meticulous assessment and quality repair of customer vehicles
• Disassemble, repair, and reassemble vehicles to restore them to pre-accident condition
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Plan necessary repair work and prepare cost estimates for customers
• Use cutting guns, plasma cutters, hydraulic jacks, hammers, pliers, and other tools to repair vehicle sections
• Hammer out dents and apply filler resins when necessary
• Realign car chassis and frames to repair structural damage
• Remove damaged vehicle sections and replace them with new or aftermarket parts
• Replace or repair glass, windshields, and interior parts as needed
• Weld, attach, and fit parts into place
• Prepare and repaint vehicles with factory-specified paint or an agreed-upon equivalent
• Complete work orders within labor time guidelines
• Inspect vehicles after repair to ensure work was executed correctly
• Work in alignment with team members to achieve repair facility KPIs
• Perform other related duties as assigned

Auto Collision Body Technician

• Interact with customers and shop representatives
• Test vehicles and determine testing and analysis requirements
• Perform diagnostic testing, programming, ADAS calibrations, and analysis
• Perform wiring repairs
• Advise shops of needed repairs
• Review repair estimates
• Maintain inventory, communicate needed orders, and verify receipts
• Write, print, and email service invoices
• Collect signatures or payments for completed work
• Deliver completed invoices and payments to the office
• Maintain shop equipment, supplies, and service vehicle
• Troubleshoot equipment breakdowns and perform preventative maintenance
• Keep Google Drive up to date
• Collaborate with teammates to schedule and complete jobs according to PPT guidelines
• Represent The Boyd Group as a dedicated Brand Ambassador
• Perform other assigned duties