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Collision Estimator
Gerber Collision & Glass. Create accurate vehicle damage estimates and document needed repairs and parts replacement .
About the role
Key responsibilities & impact- Create accurate vehicle damage estimates and document needed repairs and parts replacement
- Coordinate customer repair needs and all related communication
- Inform and update customers and insurance companies throughout the repair process
- Provide an exceptional customer experience and timely, accurate information
- Ensure compliance with insurance client requirements, processes and metrics
- Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
- Communicate customer requests and needs to appropriate team members
- Greet customers positively in person and by phone
- Participate in daily production walks with the Management Team as required
- Support team members when required
- Participate in monthly Health & Safety and staff meetings if required
- Attend training, information sessions and workshops recommended by the Store Manager
Requirements
What you’ll need- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Minimum of 1 year of experience for DRP compliance
- Must be willing to complete I-CAR Training
- Valid Driver’s License
Benefits
Comp & perks- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
- Bonus opportunities tied to individual or business initiatives
- Commission eligibility based on location and revenue metrics, sales and individual performance
- Applicable local or state minimum-wage guarantee when total compensation in a pay period is below minimum wage