Collision General Manager

Gerber Collision & Glass

. Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store .

Posted 10/28/2026full-timeAddison • Illinois • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in a collision repair environment, focusing on customer experience, operational efficiency, and team performance. Proficient in budget management, KPI tracking, and maintaining high-quality standards in service delivery.

Highest-signal resume keywords

Leadership ExperienceCollision Repair ManagementKPI TrackingBudget ManagementCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementKPI TrackingCollision Repair OperationsAccounts Payable ManagementAccounts Receivable ManagementPerformance ReviewsSafety ComplianceFacility MaintenanceProduction ManagementClient Experience Management

Soft Skills

Effective CommunicationAttention to DetailMotivational CoachingTeam EmpowermentOrganizational Skills

Certifications & Qualifications

Post-Secondary Education

Industry Keywords

Collision RepairCustomer ExperienceHealth & Safety StandardsWOW Operating WayRepair Facility Management

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store
Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics
Coach and empower each team member’s performance and success
Promote and maintain the highest quality standards of professionalism in serving customers
Ensure consistent execution of the WOW (Wow Operating Way) plan
Prepare and manage the annual and monthly operating budget
Forecast, target, and track monthly sales, profit, and expense objectives
Deliver formal annual and informal monthly performance reviews
Monitor and maintain all accounts payable and accounts receivable
Maintain a clean and organized repair facility
Monitor maintenance for shop equipment, including the paint booth
Provide training for staff as necessary
Ensure staff wear proper safety gear and adhere to the dress code
Open and close the facility daily according to established procedures
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
Manage estimates to ensure labor mix meets established standards and manage store capacity
Lead and manage all repair facility personnel
Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings
Attend training, information sessions, and workshops recommended by the Senior Leadership Team
Review store CSI performance and follow up within 24 hours

Requirements

What you’ll need

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing
Ability to motivate others utilizing effective coaching tools and management skills
Ability to perform the physical demands of the job, with reasonable accommodations available

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Quarterly bonuses