Collision Market Manager

Gerber Collision & Glass

. Oversee the operation and results of multiple collision repair and glass service locations within a designated market .

Posted 11/6/2026full-timePennsylvania • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in collision repair management, with a strong focus on operational oversight, staff development, and customer service excellence. Proficient in financial analysis and compliance with safety standards within the industry.

Highest-signal resume keywords

Collision Repair Industry ExperienceManagement ExperienceICAR Platinum CertificationEstimating LicenseEstimating Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational OversightFinancial Statement AnalysisSOP ComplianceMarket Load LevelingPerformance ReviewCustomer Service StandardsSafety Policy ComplianceEmployee TrainingAudit ReviewRelationship Development

Soft Skills

CoachingConflict ResolutionTeam BuildingCommunicationAccountability

Certifications & Qualifications

ICAR Platinum CertificationEstimating License

Industry Keywords

Collision RepairGlass ServiceWOW Operating WayMarket GrowthInsurance ContactsReferral SourcesSafety StandardsCustomer ConcernsShop PerformanceEmployee Development

About the role

Key responsibilities & impact

Oversee the operation and results of multiple collision repair and glass service locations within a designated market
Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations
Coordinate location activities with General Managers and monitor capture rates
Hold staff accountable for shop performance, SOP compliance, and customer service standards
Conduct daily calls to facilitate market load leveling
Recruit, interview, and train new hires
Coach staff, resolve customer concerns, and support continuous employee education and development
Participate in external marketing and team-building activities
Promote safe, clean working conditions and review audits and safety records
Ensure proper use of personal protective equipment and document safety-policy violations
Work with corporate staff on external market growth, reporting, and communications
Review location performance against goals and coach managers to improve results
Contact claims managers and dealer accounts monthly at minimum
Conduct monthly in-person operations reviews and audits with location managers
Develop relationships with area insurance contacts and other referral sources
Ensure stores respond to clients in a timely manner

Requirements

What you’ll need

Minimum of five years collision repair industry experience
Minimum of three years of management experience
ICAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Ability to meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available