General Manager

Gerber Collision & Glass

. Provide an exceptional and successful customer experience .

Posted 10/2/2026full-timeVirginia Beach • Virginia • United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in a collision repair environment, focusing on customer experience, team performance, and adherence to safety and quality standards.

Highest-signal resume keywords

Leadership ExperienceCustomer Experience ManagementBudget ManagementCoaching and Team DevelopmentCollision Repair Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI PlanningSales ForecastingAccounts Payable ManagementAccounts Receivable ManagementPerformance Review DeliveryProduction ManagementSafety ComplianceRepair Facility ManagementOperational BudgetingDetail Orientation

Soft Skills

Effective CommunicationMotivational CoachingAttention to Detail

Certifications & Qualifications

Post-Secondary Education

Industry Keywords

Collision CenterWOW Operating WayHealth & Safety StandardsCustomer Satisfaction Index (CSI)Repair Facility Operations

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience
Lead and maintain the day-to-day operation of the Collision Center in compliance with established policies and procedures
Plan and implement daily operations to meet overall KPIs and insurance metrics
Coach and empower team members’ performance and success
Promote and maintain high quality and professionalism standards in customer service
Ensure consistent execution of the WOW Operating Way plan
Prepare and manage annual and monthly operating budgets
Forecast, target, and track monthly sales, profit, and expense objectives
Deliver annual and monthly performance reviews
Monitor and maintain accounts payable and accounts receivable
Maintain a clean and organized repair facility
Monitor maintenance for shop equipment, including the paint booth
Provide staff training as necessary
Ensure staff wear safety gear and adhere to the dress code
Open and close the facility daily
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
Manage estimates, labor mix, and store capacity
Lead and manage repair facility personnel
Facilitate monthly Health & Safety and staff meetings
Attend monthly managers meetings, recommended training, information sessions, and workshops
Review store CSI performance and follow up within 24 hours

Requirements

What you’ll need

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
VA Beach, Norfolk, Hampton Area
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing
Ability to motivate others utilizing effective coaching tools and management skills
The physical demands of the job must be met to successfully perform the essential functions of the job
Reasonable accommodations may be made for individuals with disabilities