General Manager

Gerber Collision & Glass

. Provide an exceptional and successful customer experience while leading and maintaining day-to-day Store operations .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in a collision repair environment, focusing on customer experience, operational efficiency, and team performance. Proficient in budget management, KPI tracking, and maintaining high professional standards.

Highest-signal resume keywords

Leadership ExperienceCollision Repair ManagementBudget ManagementKPI TrackingCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementKPI TrackingCollision Center OperationsRepair Facility ManagementEstimates ManagementA/P and A/R ManagementSafety ComplianceStaff TrainingProduction CoordinationPerformance Reviews

Soft Skills

Effective CoachingClear CommunicationAttention to DetailMotivational SkillsTeam Empowerment

Certifications & Qualifications

Post-Secondary Education

Industry Keywords

Collision RepairCustomer ServiceHealth & SafetyWOW Operating WayProfessional Standards

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience while leading and maintaining day-to-day Store operations
Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics
Coach and empower team members’ performance and success
Promote and maintain high professional quality standards in serving customers
Ensure consistent execution of the WOW (Wow Operating Way) plan
Prepare and manage annual and monthly operating budgets
Forecast, target, and track monthly sales, profit, and expense objectives
Deliver annual and monthly performance reviews
Monitor and maintain all A/P and A/R relating to the Collision Center
Maintain a clean and organized repair facility
Monitor maintenance for shop equipment, including the paint booth
Provide staff training as necessary
Ensure staff wear proper safety gear and follow dress code
Open and close the facility daily according to established procedures
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
Manage estimates, labor mix, and store capacity
Lead and manage all repair facility personnel
Facilitate monthly Health & Safety and staff meetings and attend monthly managers meetings
Attend recommended training, information sessions, and workshops
Review Store CSI performance and follow up within 24 hours

Requirements

What you’ll need

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing
Ability to motivate others utilizing effective coaching tools and management skills
Must meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities

Benefits

Comp & perks

Great salary and benefits
Support and opportunity
Empowerment to make decisions and control your future