Market Manager

Gerber Collision & Glass

. Oversee the operation and results of multiple collision and glass service locations within a designated market .

Posted 10/31/2026full-timeBentonville • Missouri • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing collision and glass service locations, ensuring adherence to operational standards and customer service excellence. Possesses extensive experience in estimating and financial analysis within the collision repair industry.

Highest-signal resume keywords

Collision Repair Industry ExperienceManagement ExperienceICAR Platinum CertificationEstimating LicenseFinancial Statement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EstimatingOperational ManagementPerformance ReviewSOP AdherenceCustomer Service StandardsMarket Growth StrategiesSafety Policy EnforcementLoad-Leveling CoordinationAudit ReviewClaims Management

Soft Skills

CoachingConflict ResolutionTeam BuildingCommunicationEmployee Development

Certifications & Qualifications

ICAR Platinum CertificationEstimating License

Industry Keywords

Collision RepairGlass ServiceMarket OperationsCustomer RelationsSafety Standards

About the role

Key responsibilities & impact

Oversee the operation and results of multiple collision and glass service locations within a designated market
Ensure consistent execution of the WOW Operating Way plan across all locations
Coordinate location activities with General Managers and monitor capture rates
Hold staff accountable for shop performance, SOP adherence, and customer service standards
Conduct daily load-leveling calls for the market
Recruit, interview, and train new hires
Coach staff, resolve customer concerns, and support continuous employee development
Participate in external marketing and team-building activities
Promote safe, clean working conditions and review audits and safety records
Ensure proper use of personal protective equipment and enforce safety policies
Work with corporate staff on market growth, reporting, and communications
Review location performance against goals and coach managers
Contact claims managers and dealer accounts monthly
Conduct monthly in-person operations reviews and audits
Develop relationships with insurance contacts and other referral points
Ensure stores respond to clients in a timely manner

Requirements

What you’ll need

Minimum of five years collision repair industry experience
Minimum of three years of management experience
ICAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Must be in or able to commute regularly to the region supported
Ability to perform the physical demands of the job; reasonable accommodations may be available

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Bonus opportunities tied to individual or business initiatives
AI-free human application review