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Parts Coordinator
Gerber Collision & Glass. Provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order .
About the role
Key responsibilities & impact- Provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order
- Verify the accuracy and quality of parts received in a timely manner according to the production schedule and vehicle needs
- Ensure consistent execution of the WOW (Wow Operating Way) plan
- Communicate customer requests and needs to appropriate team members
- Work with vendors to order and receive parts indicated on repair orders
- Confirm the quality, correctness and quantity of parts received
- Ensure timely parts distribution to the shop in accordance with the production schedule
- Enter all parts invoices into the recommended Management Information System (MIS)
- Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs
- Communicate all Parts Price Changes (PPI) to required team members
- Order and receive supplemental parts in the MIS
- Monitor performance of parts, materials and sublet vendors
- Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report)
- Ensure invoices and credit memos are posted and filed/scanned in a timely manner
- Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- 1-3+ years of experience working with automotive parts (auto body parts is a bonus)
- Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks
- I-Car Registered (working towards Gold Class certification)
- Communicate effectively, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
- Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
- Working knowledge of vehicle repairs practices
- Management Information System: Summit, Repair Centre
- Working Knowledge of: Mitchell, Audatex
- Parts sourcing: Car-part, Progi, APU, LKQ B2B
- Solid problem-solving abilities
- Above average computer proficiency
- Above average organizational skills
- Ability to keep up and succeed in a fast-paced working environment
- Ability to work well with others and achieve common goals
- Frequently required to bend, crouch, reach, handle tools
- Lift in excess of 50 lbs. of materials
Benefits
Comp & perks- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available