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Process Trainer – Collision
Gerber Collision & Glass. Monitor and conduct internal audits on processes and business controls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in internal auditing, business controls, and training within a collision repair environment. Proficient in managing customer service processes, ensuring compliance with operational standards, and effectively communicating performance metrics.
Highest-signal resume keywords
Internal AuditingCollision Repair ExperienceManagement Information System (MIS)Insurance Direct Repair ProgramsWow Operating Way Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementAccounts Payable ManagementAdministrative ProcessesAccounting PracticesPerformance Metrics Analysis
Soft Skills
Attention to DetailOrganizational SkillsEffective CommunicationRelationship BuildingMulti-tasking Ability
Tools & Technologies
DOMOGoogle SuiteCustomer Management System
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Collision RepairBusiness ControlsTraining and CoachingMarket LeadershipCustomer Service
About the role
Key responsibilities & impact- Monitor and conduct internal audits on processes and business controls
- Review, coach and report on repair facilities’ adherence to business practices and daily performance
- Ensure consistent execution of WOW (Wow Operating Way) and train Customer Service Representatives and Parts Personnel
- Explain shop efficiencies and benefits of the WOW Operating Way
- Work with General Managers and Market Managers to establish oversight, training and coaching plans
- Improve performance on Accounts Receivables, Accounts Payable, and other business controls and processes at store level
- Prepare audits on corporate and regional key performance indicators
- Present concise and detailed information to market leadership
- Participate in weekly Market Leadership calls
- Communicate successes, improvements, deficiencies and corrective action plans
- Document and communicate repair facility issues to Market Leadership
- Support market estimators to ensure file closing compliance and DRP Billing Compliance
- Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives
- Train and implement Boyd’s processes and procedures on acquisitions and growth opportunities
- Review and support employee attendance and completion of assigned training initiatives
- Monitor the customer management system for accurate repair dates and customer updates
- Ensure customer follow-up call lists are managed accordingly
- Travel across Canada West approximately 1 week per month
Requirements
What you’ll need- Post-secondary education or equivalent
- A minimum of 2 years previous experience in a collision repair environment or a similar role
- Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training
- Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
- Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops
- Comprehensive knowledge of the administrative process and procedures
- Strong attention to detail and a high degree of accuracy
- Excels at building and maintaining business relationships
- Well-developed organizational skills with the ability to prioritize
- Communicate effectively, both verbally and in writing
- Valid Driver’s License
- Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities
- Working knowledge of Accounting practices
- Ability to utilize Google Suite for managing internal business controls
- Capable of working independently and with minimum supervision
- Some travel may be required in the Process Trainer’s assigned markets
- May be asked to support in other markets as requested
Benefits
Comp & perks- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
- Comprehensive benefits plan
- Training sessions and assistance with certifications
- Clear paths for career advancement