GETAWAY.PRO

Customer Support

• Provide direct support to end customers and fleet customers
• Resolve complex technical issues
• Handle incidents in a structured manner via the ticketing system
• Coordinate and oversee operational back-office activities in fleet management
• Independently manage claims processing and other fleet-related processes
• Use modern AI tools to automate support and operations workflows
• Actively integrate new AI-powered workflows into daily processes
• Analyze existing operational processes and identify weaknesses
• Develop efficient solutions to scale operations
• Work closely with Product, Engineering, and Fleet teams
• Incorporate feedback from day-to-day operations into product and process improvements

Customer Support & Operations Lead