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Tech Stack
Tools & technologiesAnsibleDockerGrafanaJavaScriptKubernetesLinuxNode.jsPrometheusPython
About the role
Key responsibilities & impact- Handle technical tickets from the customer support team
- Diagnose and independently resolve technical issues
- Escalate complex cases to the SRE team
- Administer existing nodes through version upgrades, resource allocation, full resyncs, configuration tuning, and optimization
- Prepare and write configurations for launching new nodes
- Provision and decommission customer nodes
- Monitor node sync status, version currency, server state, and overall infrastructure health
- Troubleshoot customer nodes and platform infrastructure
- Investigate complex incidents with the SRE team
- Help users find technical solutions and maintain service stability
Requirements
What you’ll need- Strong communication skills, including explaining technical issues clearly, analyzing problems, and proposing solutions
- Understanding of web applications and APIs
- Hands-on Linux experience, including terminal work, SSH, and CPU/RAM/disk monitoring
- Experience with Linux system processes and logs
- Knowledge of Bash, Python, and JavaScript
- Experience with Nomad or Kubernetes
- Understanding of GitLab or GitHub
- Experience with Zabbix or Grafana
- Experience with Git, Docker, and Ansible is a nice to have
- Knowledge of Node.js and the HashiCorp ecosystem is a nice to have
- Experience with Prometheus is a nice to have
- Experience with Postman or Insomnia is a nice to have
- Availability for a 2/2 shift schedule with 12-hour day or night shifts
- English is the shared team language
- Vendor / Contractor engagement
Benefits
Comp & perks- 15 days of annual leave
- 10 paid sick leave days
- Coworking space compensation
- AI tools compensation
- Personalized development roadmap
- Performance incentive bonuses tied to impact
- Well-being support programs
- Flexible holiday selection and schedule coordination
- Fully remote work
- No trackers or micromanagement
- Monthly town halls, Random Coffee meetings, and other team events