GetBlock

Support Engineer

• Handle technical tickets from the customer support team
• Diagnose and independently resolve technical issues
• Escalate complex cases to the SRE team
• Administer existing nodes through version upgrades, resource allocation, full resyncs, configuration tuning, and optimization
• Prepare and write configurations for launching new nodes
• Provision and decommission customer nodes
• Monitor node sync status, version currency, server state, and overall infrastructure health
• Troubleshoot customer nodes and platform infrastructure
• Investigate complex incidents with the SRE team
• Help users find technical solutions and maintain service stability

Node Support Engineer