Client Relations Lead – Collections

GetixHealth

. Mentor and coach teammates to improve performance, skills, and compliance .

Posted 11/12/2026full-timeRemote • Wisconsin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mentoring and coaching team members to enhance performance and compliance while fostering a collaborative environment. Proficient in healthcare billing, insurance processes, and customer service excellence, with a strong focus on process improvement and compliance.

Highest-signal resume keywords

Mentoring And CoachingHealthcare Revenue Cycle ExperienceCustomer Service ExcellenceProcess Improvement MindsetStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingInsurance ProcessesCustomer ServiceProblem-SolvingConflict ResolutionTyping Speed 45+ WPMMulti-TaskingComplianceAccount ManagementData Verification

Soft Skills

Relationship BuildingTeamworkAdaptabilityAccountabilityService Excellence

Tools & Technologies

Microsoft Office SuiteHealthcare SystemsCRM ToolsCall Center Technology

Certifications & Qualifications

Certified Revenue Cycle Specialist (CRCS)

Industry Keywords

Customer ServiceContact CenterHealthcareBillingCollectionsComplianceTrainingOnboardingEngagement InitiativesPerformance Improvement

About the role

Key responsibilities & impact

Mentor and coach teammates to improve performance, skills, and compliance
Conduct call reviews, account reviews, and observations; provide actionable feedback
Build relationships that support collaboration and trust across the team
Assist with escalated calls and provide guidance on complex account situations
Identify trends and recommend training, communication, or process improvements
Support onboarding and integration of new hires
Drive engagement initiatives, recognition programs, and team-building activities
Handle inbound and outbound patient calls regarding insurance and billing inquiries
Collect and verify insurance, demographic, and account information
Educate patients on healthcare billing, insurance processes, and financial options
Research and resolve patient/client concerns using internal systems and tools
Offer solutions balancing patient, client, and business needs
Ensure compliance with applicable laws, regulations, and company policies
Route accounts or issues to appropriate departments
Support team leaders with daily operations and new-hire preparation
Participate in projects, training, and non-dialing activities
Take supervisor calls and assist specialists with account-related questions
Maintain confidentiality and integrity in all interactions
Complete required training and pursue ongoing professional development
Set and work toward personal and professional growth goals

Requirements

What you’ll need

High School Diploma or GED required
Associate degree or some college coursework preferred
2+ years in customer service, contact center preferred
2+ years working in a fast-paced, multi-tasking environment
1+ year mentoring or coaching peers preferred
Experience supporting team development and learning culture preferred
Healthcare revenue cycle, insurance, billing, or collections experience preferred
Strong coaching, mentoring, and communication skills
Ability to build relationships and foster teamwork
Problem-solving and conflict resolution capabilities
Adaptability and accountability in a dynamic environment
Customer-focused mindset with a commitment to service excellence
Process improvement mindset with attention to compliance
Proficiency in Microsoft Office Suite
Typing speed of 45+ WPM
Experience with healthcare systems, CRM tools, or call center technology preferred
Certified Revenue Cycle Specialist (CRCS) or working toward certification preferred
Ability to maintain confidentiality and integrity
Ability to navigate multiple systems simultaneously

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Company-paid Basic Life and AD&D insurance
Short-term and long-term disability coverage
Option to purchase additional voluntary Life and AD&D benefits
401(k) retirement plan with company match
Paid time off accruing from the first day of employment
Flexible benefit options
Ongoing professional development
Equal opportunity employer