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Customer Service Specialist – Insurance Follow-Up
GetixHealth. Follow up on healthcare insurance matters .
Posted 10/30/2026full-timeLakeland • Florida • United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing healthcare insurance follow-up and billing processes. Proficient in multitasking within a fast-paced environment and possesses knowledge of healthcare revenue cycle management.
Highest-signal resume keywords
Customer Service ExperienceHealthcare Revenue Cycle ManagementBilingual English/SpanishMS Office Suite ApplicationsMedical Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare Insurance Follow-UpBilling ExperienceCall Center ExperienceMultitaskingDetail-OrientedCustomer Service SkillsHealthcare Revenue Cycle ManagementMedical Insurance KnowledgeMS Office Suite ApplicationsBilingual English/Spanish
Soft Skills
Strong Communication SkillsPassion for Helping Others
Industry Keywords
HealthcareInsuranceCustomer ServiceRevenue Cycle ManagementCall Center
About the role
Key responsibilities & impact- Follow up on healthcare insurance matters
- Provide customer service to healthcare customers
- Participate in the scheduled onsite hiring event and interview process
- Complete a brief pre-screen if selected
- Work onsite in Lakeland, Florida, unless residing outside Polk County and approved for remote work
Requirements
What you’ll need- Strong communication and customer service skills
- Healthcare insurance follow-up, billing, or call center experience preferred
- Ability to multitask in a fast-paced environment
- Detail-oriented individuals with a passion for helping others
- 1 year of call center customer service experience; healthcare preferred
- 2 years of MS Office Suite Applications experience
- 1 year of bilingual English/Spanish experience
- 1 year of medical insurance practical or classroom knowledge
- 2 years of healthcare revenue cycle management experience
Benefits
Comp & perks- Bonus opportunity: up to $500 quarterly based on production and quality performance
- Paid training
- Benefits for eligible full-time employees
- Career growth and advancement opportunities
- Supportive, team-oriented work environment