Patient Scheduler I

GetixHealth

. Schedule patient appointments by phone and electronic correspondence .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and a customer service mindset while managing patient appointments and insurance verification. Proficient in maintaining accurate records and ensuring HIPAA compliance in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingEHR System ExperienceHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationRecord MaintenanceEHR System ExperienceGoogle Suite ProficiencyMicrosoft Office Proficiency

Soft Skills

Strong Communication SkillsProblem-Solving SkillsAttention to DetailMultitasking AbilityEmpathetic Approach

Tools & Technologies

EPICHigh-Speed InternetHIPAA-Compliant Workspace

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient RecordsHealthcare CoordinationConfidentialityRemote Work ExperienceInpatient and Outpatient Care

About the role

Key responsibilities & impact

Schedule patient appointments by phone and electronic correspondence
Serve as the primary point of contact for patients and external facilities
Collect, verify, and communicate patient insurance benefit details
Educate patients about insurance verification and estimated financial responsibility
Confirm appointments and provide appointment details, locations, and special instructions
Create and maintain patient records, demographics, and required paperwork
Contact referring provider offices for records and visit preparation details
Coordinate with healthcare providers and medical staff
Respond to patient inquiries by phone and written communication
Collaborate with internal teams and third-party systems to support coordinated care
Assist insurance verification associates when needed
Maintain HIPAA compliance and confidentiality
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree preferred
6 months to 1 year of customer service, appointment scheduling, or healthcare experience required
6 months to 1 year of EHR system experience; EPIC preferred
6 months to 1 year of remote work experience preferred, especially in high-volume inbound and outbound call environments
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations
Strong attention to detail and accurate record maintenance
Ability to multitask in a fast-paced environment
Ability to work independently and as part of a team
Dependable, punctual, and effective time management
Adaptable and open to change
Empathetic, patient-focused approach
High-speed internet and secure HIPAA-compliant workspace required
Must pass an internet speed test

Benefits

Comp & perks

Equipment provided
Medical, dental, and vision plans
Company-paid Basic Life and AD&D insurance
Short-term and long-term disability coverage
Optional additional voluntary Life and AD&D benefits
401(k) retirement plan with company match
PTO accruing from the first day of employment
Flexible benefit options
Occasional overtime may be required