Patient Scheduler II

GetixHealth

. Provide day-to-day support for patient scheduling operations .

Posted 11/11/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling operations, including appointment management, insurance verification, and maintaining HIPAA compliance. Proficient in utilizing EHR systems and collaborating with healthcare providers to ensure coordinated patient care.

Highest-signal resume keywords

Patient Scheduling OperationsEHR System ExperienceInsurance VerificationStrong Communication SkillsCustomer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Benefit VerificationRecord MaintenanceProblem-SolvingMultitasking

Soft Skills

Strong Verbal CommunicationWritten CommunicationConflict ResolutionAttention to DetailDependability

Tools & Technologies

EpicGoogle SuiteMicrosoft Office

Industry Keywords

HIPAA ComplianceHealthcare ExperiencePatient Care CoordinationRemote Work ExperienceHigh-Volume Call Environment

About the role

Key responsibilities & impact

Provide day-to-day support for patient scheduling operations
Schedule appointments by phone and electronic correspondence
Serve as the primary point of contact for patients and external facilities
Collect, verify, and communicate patient insurance benefit details
Educate patients on insurance verification and estimated patient responsibility
Confirm appointments and provide appointment details, location information, and special instructions
Create and maintain patient records, demographic information, and required paperwork
Contact referring provider offices to obtain records and visit preparation details
Coordinate with healthcare providers and medical staff
Respond to patient inquiries via phone and written communication
Collaborate with internal teams and third-party systems to support coordinated patient care
Assist insurance verification associates when needed
Maintain HIPAA compliance and confidentiality
Perform other duties as assigned
Report to the Patient Support Center Supervisor

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree preferred
2+ years of customer service, appointment scheduling, or healthcare experience required
1+ years of EHR system experience (Epic preferred)
1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations
Strong attention to detail and ability to maintain accurate records
Ability to multitask and work in a fast-paced environment
Ability to work independently and as part of a team
Dependable, punctual, and able to manage time effectively
Adaptability in a dynamic healthcare environment
High-speed internet and a secure HIPAA-compliant workspace
Availability to work 40 hours per week within 10:00 AM–7:00 PM CST, including rotating weekends
Must pass an internet speed test

Benefits

Comp & perks

Company-provided equipment
Comprehensive medical, dental, and vision plans
Company-paid Basic Life and AD&D insurance
Short-term and long-term disability coverage
Optional voluntary Life and AD&D benefits
401(k) retirement plan with company match
Paid time off accruing from the first day of employment
Flexible benefit options
Remote work arrangement