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About the role
Key responsibilities & impact- Own the full money path from booking through financial settlement across both brands, web, and mobile
- Lead strategy for checkout, payments, payouts, fees, insurance, credits, and dispute resolution
- Define insurance positioning by region, coverage verification, pricing, and international operation
- Build adjustable fee structures and transparent guest/operator fee breakdowns
- Own policies and workflows for trip changes, credits, refunds, and disputes
- Lead migration to a single review system across both brands
- Drive outcomes including checkout conversion, payment success, payout accuracy and timing, dispute rates, and on-platform transaction share
- Influence finance, operations, support, insurance partners, and product teams through shared goals
- Mentor PMs, contribute to hiring, and improve product development practices
- Conduct weekly discovery with guests and operators, review support queues, and participate in dispute reviews
- Define success signals, monitor post-release results, and stop ineffective initiatives
- Ship through guarded rollouts, reversible changes, and trusted reconciliation
- Document product decisions in RFCs and architecture decision records
- Participate in finance reviews, insurance-partner calls, and operator issue investigations
Requirements
What you’ll need- Owned strategy for checkout, payments, or payouts in a two-sided marketplace with company-level impact
- Authored product strategy rather than only executing it
- Experience hitting ambitious, cross-functional OKRs
- Experience unblocking high-stakes decisions involving legal, finance, partners, or leadership
- Experience making pricing or fees transparent without losing revenue
- Experience treating cancellation, refund, credit, or dispute rules as product to build, test, and improve
- Experience improving PM capability through mentorship, hiring, or team-process improvements
- Insurance products, embedded insurance, or coverage verification experience is helpful
- Hands-on experience with payment processors, marketplace payouts, or split payments is helpful
- Experience building configurable fee or pricing systems is helpful
- Chargeback and dispute operations experience is helpful
- Experience migrating live transactions between platforms without disrupting bookings is helpful
- Review and reputation systems experience is helpful
- Experience in travel, rentals, or local-services marketplaces at scale is helpful
- Comfort pulling your own data is helpful
- Ability to work remotely with high overlap with US Eastern hours
Benefits
Comp & perks- Remote work
- High overlap with US Eastern hours
- Dedicated designer
- Fully resourced product team
- Relevant degrees welcome but not required
- Shipped, measured work valued over credentials