FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Associate – German/French Speaker
Getty Images. Provide service to inbound customer inquiries by providing information, solutions, and troubleshooting .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, with proficiency in managing inquiries, providing solutions, and supporting sales processes. Fluent in German and/or French and English, with a focus on relationship building and effective communication.
Highest-signal resume keywords
Customer Service ExperienceFluency In German And/Or FrenchProficient In Microsoft Office SuiteInterpersonal SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship Management (CRM)Invoice ProcessingData EntryProblem ResolutionSales Support
Soft Skills
Organisational SkillsCommunication SkillsTime ManagementRelationship BuildingDesire To Learn
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookInternet
Industry Keywords
Inbound Customer InquiriesPrice QuotationsProduct InformationNegotiationSelf-Service Support
About the role
Key responsibilities & impact- Provide service to inbound customer inquiries by providing information, solutions, and troubleshooting
- Sell to inbound accounts through telephone, email, and online chat
- Handle price quotations, product and licensing information, solicitation, negotiation, and problem resolution
- Conduct discovery activities to determine customer needs and suggest relevant products and services
- Encourage and enable customers to self-serve
- Process, track, code, and handle invoices and internal reports accurately and promptly
- Assist the sales team with paperwork, administrative needs, and general support
- Answer phones promptly and direct customers to the appropriate salesperson
- Handle password resets, download issues, and technical questions
- Create research Customer Relationship Management (CRM) tickets
- Enter and track invoices, customer data, and sales data in computer systems
- Support customer relationship growth
Requirements
What you’ll need- Relevant customer service experience
- Strong interpersonal, organisational and communication skills
- Strong attention to detail
- Strong customer service skills and ability to build and maintain relationships via telephone and email
- Proficient computer literacy, including internet and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Strong desire to learn
- Fluency in written and spoken German and/or French and English at C1 level or above, written and verbal in both languages
- Ability to gather prospect and client information and identify potential sales opportunities
- Ability to effectively manage time and complete multiple tasks in a fast-paced environment
Benefits
Comp & perks- Company-paid holidays and time away from work
- Employee Stock Purchase Plan with the ability to purchase company stock at a 15% discount to market
- Leadership development, diversity and inclusion training, mentoring programs, high potential program, and professional and skills development
- Global morale events and local gatherings
- Employee Resource Groups
- Access to experts and senior leaders via open forums, all hands, and content hours
- Hybrid-working environment
- Inclusive and mutually respectful workplace