Getty Images

Customer Support

• Provide service to inbound customer inquiries by providing information, solutions, and troubleshooting
• Sell to inbound accounts through telephone, email, and online chat
• Handle price quotations, product and licensing information, solicitation, negotiation, and problem resolution
• Conduct discovery activities to determine customer needs and suggest relevant products and services
• Encourage and enable customers to self-serve
• Process, track, code, and handle invoices and internal reports accurately and promptly
• Assist the sales team with paperwork, administrative needs, and general support
• Answer phones promptly and direct customers to the appropriate salesperson
• Handle password resets, download issues, and technical questions
• Create research Customer Relationship Management (CRM) tickets
• Enter and track invoices, customer data, and sales data in computer systems
• Support customer relationship growth

Customer Service Associate – German/French Speaker

Editor

• Receive and edit editorial content for the global market under constant deadlines
• Ensure accuracy, editorial integrity, quality, and timely distribution of editorial content
• Prioritize tasks according to relevancy and deadlines in collaboration with a global editing team
• Exercise news judgment and maintain awareness of current and trending global news, sports, and entertainment events
• Remotely edit live news events, ensuring image and metadata quality and speed to market
• Maintain the GettyImages.com homepage using CMS programs to showcase featured stories
• Monitor real-time trending stories and engage appropriate imagery on marketing and social media platforms
• Collaborate with photographers, assignment editors, field editors, and technology teams
• Troubleshoot and report technology issues involving photographers, clients, and internal support
• Curate and highlight top images on social media, marketing platforms, and GettyImages.com
• Serve as a decision-maker, problem-solver, and final gatekeeper of editorial integrity

Picture Desk Editor

Researcher

• Develop compelling insights by synthesizing qualitative and quantitative findings for internal and external audiences
• Conduct qualitative visual analysis of multi-format creative content to identify themes, patterns, customer trends, content needs, and opportunities
• Mine consumer research databases, world news, pop culture, advertising, and fine art/photography sources for insights
• Create subject-area lightboxes in the proprietary content management system
• Collate relevant customer feedback
• Find and archive relevant tear sheets, swipes, and visual references
• Identify visual needs to support regional creative briefing strategy
• Collaborate with Creative Direction and Curation teams on contributor-created visuals
• Provide updates on cultural, social, and behavioral trends affecting visuals
• Prepare insight research presentations to engage, upskill, and activate the contributor community
• Assist with customer-facing presentations, marketing materials, and ad hoc requests
• Write articles positioning Getty Images as a creative thought leader
• Coordinate with Curation to create visual insight boards and promotional sets
• Support customer meetings by sharing visual insights and creative expertise to drive revenue
• Act as spokesperson for webinars, events, panel discussions, and media interviews as needed

Customer Service Associate – German/French Speaker

Picture Desk Editor

Creative Insights Researcher