Account Manager

GHD

. Manage a portfolio of government and public sector accounts .

Posted 9/29/2026full-timeWaterloo • CanadaJuniorMid-Level💰 CA$66,375 - CA$110,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management within the public sector, focusing on client engagement, revenue growth, and strategic account planning. Proficient in utilizing HubSpot for managing expansion pipelines and forecasting revenue opportunities while ensuring customer satisfaction and retention.

Highest-signal resume keywords

Account ManagementPublic Sector ExperienceHubSpot ProficiencyRevenue Growth StrategiesCustomer Satisfaction Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue ForecastingChurn Risk IdentificationCross-SellingExpansion Management

Soft Skills

Relationship BuildingCross-Functional CollaborationProactive Problem Solving

Tools & Technologies

HubSpot

Industry Keywords

Government AccountsPublic SectorClient EngagementNet Revenue RetentionCustomer Satisfaction

About the role

Key responsibilities & impact

Manage a portfolio of government and public sector accounts
Build relationships with executive sponsors, operational stakeholders, and platform users
Develop account plans aligned with strategic customer objectives
Conduct regular client meetings, executive business reviews, and Quarterly Business Reviews
Maintain account intelligence, stakeholder maps, risks, opportunities, and growth plans
Serve as the primary point of contact for post-sale commercial matters
Ensure clients realize ongoing value from GovStack investments
Identify, position, and close opportunities for DocRemedy, Service Hub, and other strategic solutions
Own account commercial health, client engagement, product adoption, retention, revenue growth, and Net Revenue Retention
Escalate and resolve issues proactively and coordinate internal resources
Manage renewals, expansion, cross-selling, and annual pricing adjustments
Build expansion pipelines in HubSpot and forecast revenue opportunities, renewals, risks, and client health
Develop retention and expansion plans to offset churn risk and grow portfolios
Provide strategic advice, industry recommendations, best practices, ROI demonstrations, and business-value guidance
Monitor customer satisfaction, measure and improve NPS, and identify churn risks
Collaborate with Customer Support, Implementation, Product, Marketing, Revenue Leadership, and Sales Leadership

Requirements

What you’ll need

2-5 years in an Account Management/SAAS Technology role
Selling into the public sector is a nice-to-have
Ability to manage and grow a portfolio of government and public sector accounts
Ability to build relationships with executive sponsors, operational stakeholders, and platform users
Ability to develop account plans aligned with strategic customer objectives
Ability to manage renewals, expansion, cross-selling, retention, ARR growth, and NRR targets
Ability to build and manage expansion pipelines within HubSpot
Ability to forecast and report on revenue opportunities, renewals, risks, and client health
Ability to monitor customer satisfaction, measure and improve NPS, and identify churn risks
Strong cross-functional collaboration with Customer Support, Implementation, Product, Marketing, Revenue Leadership, and Sales Leadership

Benefits

Comp & perks

Hybrid work model with in-office collaboration and flexibility
Competitive compensation
Reasonable accommodation for applicants with disabilities throughout the recruitment and selection process