Delivery Manager II – EMS

GHX

. Cultivate and maintain customer relationships to increase understanding and utilization of Provider Managed Services products .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $32 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and customer success capabilities, with a focus on cultivating relationships, resolving issues, and implementing solutions. Proficient in utilizing Microsoft Office Suite and analytical skills to enhance customer performance and satisfaction.

Highest-signal resume keywords

Project ManagementCustomer SuccessAnalytical SkillsMicrosoft Office SuiteAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer SuccessAnalytical SkillsProblem SolvingProcess Improvement

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsTeam LeadershipAccountabilityDetail-Oriented

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointWebEx

Industry Keywords

Healthcare ExperienceCustomer RelationshipsManaged ServicesCross-Functional TeamsCustomer KPIs

About the role

Key responsibilities & impact

Cultivate and maintain customer relationships to increase understanding and utilization of Provider Managed Services products
Provide customer and coworker support by phone, email, and onsite for escalations and product issues
Monitor customer quality metrics and implement resolutions when metrics are below acceptable levels
Develop campaigns to re-engage customers and increase customer KPIs
Lead implementation of managed services solutions for new customers and coordinate successful project kickoffs
Manage projects and meetings while adhering to deadlines
Create and deliver presentation materials for onsite or WebEx customer meetings
Mentor team members and refine processes and resource materials
Work with CSM and ESE teams to ensure customer satisfaction and identify potential sales opportunities
Coordinate with Solutions Delivery, Sales, and Customer Success Managers throughout implementation
Resolve technical problems, identify incident causes, gather data, and coordinate cross-functional resolution
Coordinate launch schedules and ensure staffing needs are met
Identify development opportunities for system enhancements

Requirements

What you’ll need

Bachelor’s Degree or 2 years of relatable healthcare experience
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
Strong organizational and project management skills
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource
Internet savvy and computer literacy
Ability to act independently to determine new methods and procedures
Analytical and detail-oriented skills
Ability to manage multiple priorities and deadlines
Strong accountability and integrity
Proven ability to identify and solve customer problems, overcome obstacles, improve customer performance, and meet deadlines
Excellent verbal and written communication skills, including exceptional phone presence
Ability to work effectively with cross-functional teams and personnel at varying levels
Ability to recognize and document product enhancements
Account Management or related experience
Ability to identify cost-saving enhancements or product improvements
Approximately 20% travel may be required

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Accident insurance
Life insurance
401(k) matching
Paid time off
Education reimbursement