Account Manager

• Sell complex supply chain software solutions to the healthcare community
• Manage account planning and customer relationships across new and existing assigned accounts
• Establish account business plans and develop strategies to achieve annual quota
• Present GHX solutions, business cases, ROI, and value propositions to customers and C-suite decision makers
• Validate prospect needs through discovery and develop ROI-focused solutions
• Refine messaging and sales tools to recruit customers
• Conduct strategic business reviews to expand product or service usage and identify additional customer problems
• Advance purchase decisions and protect or penetrate competitor-held accounts
• Monitor healthcare industry trends, economic impacts on the healthcare supply chain, and competitive activity
• Build pipeline through lead generation, prospecting, networking, targeting, and qualification
• Forecast opportunities and assess resource allocation for new business deals
• Develop solution proposals covering business application requirements
• Track and report opportunities in Salesforce.com for accurate forecasting
• Thoroughly qualify leads and sales opportunities
• Collaborate with Product Management, Marketing, Customer Support, and other GHX departments to drive customer value and satisfaction
• Continually train and develop knowledge of new technologies and selling points

Sales Account Manager – Inventory Services

Technical Product Manager

• Drive successful product delivery aligned with customer needs and strategic business objectives
• Develop a deep understanding of GHX products and customer journeys across supported ERP systems
• Translate complex business requirements and customer feedback into product requirements, releases, epics, and user stories
• Develop business cases and product roadmaps for ERP opportunities and customer needs
• Write user-persona scenarios illustrating B2B market problems and product requirements
• Collaborate with engineering and cross-functional teams on scope, effort, and release timing
• Explore integration options with ERP and MMIS systems and coordinate with internal and external ERP partners
• Ensure timely, high-quality integration delivery through checkpoints with development, customers, and business stakeholders
• Identify risks, issues, and problems and propose mitigation plans
• Monitor ERP platform changes, industry trends, and integration design best practices
• Support business and customer success teams with product expertise and technical guidance
• Establish and track KPIs for integration effectiveness, user adoption, and customer satisfaction
• Collaborate with other Technical Product Managers on ERP integrations for knowledge sharing, roadmap alignment, and engineering prioritization

Analyst

• Serve as the operational point of contact between customers and internal service delivery teams
• Analyze dashboards containing account health, service utilization, and operational metrics
• Report insights and support customers to improve account health and experience
• Provide phone and email support to external customers
• Answer questions, resolve problems, and proactively educate customers
• Handle daily workflows to meet KPI and QA metrics
• Document work and customer interactions accurately
• Identify and escalate repetitive issues and resolve escalations as required
• Maintain and contribute to team reference materials
• Train and mentor MSA I team members on customer communication and engagement standards
• Support adoption of GHX recommended practices through daily customer interactions

Managed Services Analyst II

Account Executive

• Establish business plans for large, existing and most complex accounts to achieve annual quota
• Develop and implement strategies for selling GHX solutions in the C-suite
• Validate prospects’ needs through discovery and develop ROI-focused solutions
• Present business cases for GHX solutions and quantify customer impact
• Refine messaging and sales tools to recruit customers
• Conduct Strategic Business Reviews to expand product or service usage and identify additional customer problems
• Advance purchase decisions
• Monitor healthcare industry trends, economic impacts on the healthcare supply chain, and competitive activities
• Present products compellingly and professionally
• Protect accounts and penetrate competitor-held accounts
• Build pipeline through lead generation, prospecting, networking, targeting, and qualification
• Prospect, forecast, and plan resource allocation for new business deals
• Develop solution proposals covering business applications
• Track and report sales opportunities in Salesforce.com to forecast deals
• Qualify leads and sales opportunities
• Collaborate with Product Management, Marketing, Customer Support, and other GHX departments
• Continually train and develop knowledge of new technologies and selling points

Strategic Account Executive – Inventory Services

Product Manager

• Own the full product development lifecycle and go-to-market execution for GHX’s Supply Resiliency Platform
• Own GHX Orchestration from forward-deployed pilot and prototype through GA commercialization across Procure-to-Pay and Order-to-Cash tracks
• Design, govern, and refine the pilot selection engine and weighted scorecard
• Own pilot cohort selection and stage-gate decisions, including go/kill/reallocate calls
• Partner with Forward-Deployed Engineering on on-site pilot engagements, entry criteria, success metrics, and deployment playbook
• Define product success criteria and report progress against issue resolution, GA certification, referenceable logos, and ROI targets
• Lead product input into GTM execution, coordinating pricing, packaging, pilot delivery, and marketing workstreams
• Define and evolve commercial models, pricing, packaging, contracting, and pilot-to-GA conversion terms
• Translate persona- and value-based requirements into a technical roadmap with Engineering
• Clarify product boundaries and own customer-facing positioning, flow documentation, and sales-enablement materials
• Analyze market trends and competitive landscape to advance GHX’s orchestration category positioning
• Build executive-level relationships with pilot customers and internal sponsors
• Lead through influence across Sales, Marketing, and Professional Services
• Develop and mentor Product Owners and Product Managers
• Communicate progress, risks, and decisions to the executive/steering committee
• Identify and qualify future use-case priorities

Executive Director – Product Management, Resiliency

Full-stack Engineer

• Design and implement scalable, secure, maintainable full-stack software solutions aligned with business needs
• Build and modernize user-facing applications using Angular, TypeScript, and component-based front-end architecture
• Lead technical design for complex features and initiatives
• Author technical documentation and ensure adherence to IT control policies
• Develop and support back-end services and integrations using Java, AWS services, and database technologies
• Collaborate with cross-functional teams to address technical dependencies and deliver high-quality products
• Identify root causes of system challenges, analyze upstream and downstream impacts, and recommend broad-reaching solutions
• Promote best practices in development, testing, CI/CD, and Agile workflows
• Mentor less experienced engineers through pairing and code review
• Maintain understanding of system architecture, integrations, and data flows
• Use AI-powered development tools to improve productivity and code quality

Senior Software Engineer – Full Stack, Angular, Java, AWS

Operations

• Lead and coordinate data collection, analyze data, and assimilate it into formats understood by end users
• Apply communication, analytical, and problem-solving skills to help maximize company revenue
• Gather, analyze, and assimilate data for internal users
• Conduct QA efforts to ensure accurate and timely completion of work
• Complete work requests for product configuration, email campaigns, and reporting
• Review the work of other Analysts from time to time
• Provide feedback on people, process improvement, and product
• Maintain internal customer satisfaction scores of 95% or greater across supported teams
• Develop knowledge of GHX’s products, beginning with Vendormate Credentialing
• Handle recurring responsibilities and special projects as assigned

Operations Analyst II

• Lead product strategy, vision, and roadmap for GHX's core clinical solutions
• Serve as technical and clinical domain expert for the clinical suite
• Support deal closing and positive customer experiences through stakeholder engagement
• Break down complex clinical analytics and physician preference item problems into milestones and initiatives
• Establish implementation norms with internal operations to accelerate customer time to value
• Lead sales, product owners, and engineering teams in developing products
• Research customer needs and market gaps with clinicians, value analysis committees, and supply chain leaders
• Analyze healthcare clinical analytics and procurement optimization competition and market trends
• Define and communicate product roadmaps aligned with corporate strategy
• Prioritize work with Product Pods and engineering delivery teams
• Develop value propositions and sales tools
• Partner with marketing and brand on product messaging and naming
• Lead product and feature rollouts and go-to-market activities
• Train customer-facing employees on product details, clinical value proposition, and sales techniques
• Build business cases with sales and finance and use performance measures to guide product strategy
• Set and evaluate product pricing
• Negotiate product priorities through internal processes
• Ensure legal and regulatory compliance, including healthcare data privacy and security standards
• Report to the Director, Product Management and engage with engineering, clinical strategy, sales, and customer success leaders

Senior Product Manager

Financial Planning and Analysis

• Serve as the primary financial partner to the CEO on market expansion, competitive positioning, and long-range planning
• Lead end-to-end M&A analysis, including target screening, financial modeling, valuation, due diligence support, and post-close integration tracking
• Develop market sizing frameworks and investment theses for new product introductions and R&D allocation decisions
• Own pricing strategy analytics, evaluating monetization options, price elasticity, packaging structures, and margin impact across the SaaS product portfolio
• Build and maintain financial models supporting go-to-market decisions, including LTV, CAC, payback periods, and cohort analysis
• Translate strategic investments into quantified financial outcomes, including IRR, NPV, and scenario-weighted return analyses for board and PE sponsors
• Support annual budgets and monthly reforecasts across bookings, revenue, operating expense, and capital expenditure
• Perform variance analysis to budget, prior forecast, and prior year, and identify key business drivers
• Participate in monthly and quarterly reporting to the Board of Directors and PE sponsor
• Present financial information and strategic recommendations to the CFO, CEO, senior leadership, and PE ownership
• Provide insight on financial risks and opportunities across functional and business unit areas
• Act as financial liaison for business and functional leaders on cross-functional strategic projects
• Develop deep understanding of GHX’s business model, products, competitive landscape, and industry dynamics
• Participate in integration of new businesses and acquisitions
• Identify process improvements in FP&A workflows
• Participate in special projects as directed by management