Operations Analyst II

GHX

. Lead and coordinate data collection, analyze data, and assimilate it into formats understood by end users .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and communication, with a strong focus on customer satisfaction and process improvement. Proficient in Microsoft Office, particularly Excel, and capable of managing multiple projects while ensuring quality and accuracy.

Highest-signal resume keywords

Data AnalysisMicrosoft Excel ExpertiseCustomer Service OrientationProcess ImprovementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData ManipulationData DisplayProject ManagementQuality AssuranceProduct ConfigurationEmail CampaignsReportingDatabase ExperienceBasic Programming Understanding

Soft Skills

Problem SolvingAttention to DetailTeam CollaborationAdaptabilityMultitasking

Tools & Technologies

Salesforce.comMailChimpJasperTableauMS Access

Industry Keywords

Customer SatisfactionRevenue MaximizationInternal User SupportProcess ImprovementTechnical Discipline

Tech Stack

Tools & technologies

SFDCSQLTableau

About the role

Key responsibilities & impact

Lead and coordinate data collection, analyze data, and assimilate it into formats understood by end users
Apply communication, analytical, and problem-solving skills to help maximize company revenue
Gather, analyze, and assimilate data for internal users
Conduct QA efforts to ensure accurate and timely completion of work
Complete work requests for product configuration, email campaigns, and reporting
Review the work of other Analysts from time to time
Provide feedback on people, process improvement, and product
Maintain internal customer satisfaction scores of 95% or greater across supported teams
Develop knowledge of GHX’s products, beginning with Vendormate Credentialing
Handle recurring responsibilities and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in technical, business, or management discipline + 3 years relevant experience
Expert in Microsoft Office, particularly Excel
1+ years of data analysis experience
Team-oriented approach with focus on problem solving, attention to detail, quality, and customer service
Ability to embrace change and work collaboratively to improve processes
Ability to multitask while completing work requests, projects, and recurring responsibilities
Aptitude for manipulating, analyzing, and displaying data
Capability to follow established processes and contribute to process improvement
Proficiency in planning, prioritizing, and executing tasks
Effective written and verbal communication with customers, peers, and management
Able to travel up to 15% annually
Preferred: 1+ years of relevant business experience
Preferred: Database experience (MS Access, MS Excel, SQL or related)
Preferred: Basic understanding of computer programming
Preferred: Experience with Salesforce.com, MailChimp, Jasper, and Tableau

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Accident insurance
Life insurance
401(k) matching
Paid time off
Education reimbursement