Client Care Manager

GHY International

. Oversee the day-to-day activities of a client care team .

Posted 9/21/2026full-timeColumbia • South Carolina • United StatesMid-LevelSenior💰 $63,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of U.S. Customs regulations, HTS classification, and PGA requirements while effectively leading and developing a client care team. Proficient in managing client relationships, ensuring compliance, and driving operational efficiency through technology and continuous improvement initiatives.

Highest-signal resume keywords

Certified Customs Specialist (CCS)Advanced Knowledge of U.S. Customs RegulationsCustoms Brokerage Software Systems ExperienceStrong Analytical and Problem-Solving SkillsLeadership and Team-Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTS ClassificationPGA RequirementsEntry and Invoice RequirementsDatabase ManagementTariff InquiriesQuality Control ProcessesSOP DevelopmentRegulatory ComplianceClient OnboardingEmerging Technologies

Soft Skills

LeadershipMotivational SkillsConflict ResolutionWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeCustoms Brokerage SoftwareEDIAI-Enabled Tools

Certifications & Qualifications

Certified Customs Specialist (CCS)Licensed Customs Broker (Preferred)

Industry Keywords

Client Care TeamService DeliveryOperational EfficiencyContinuous ImprovementRegulatory Guidance

About the role

Key responsibilities & impact

Oversee the day-to-day activities of a client care team
Ensure timely, compliant, and exceptional service delivery
Balance workloads and ensure adequate team coverage
Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities, and data management
Create work schedules, facilitate team huddles, set goals, conduct performance discussions, and provide ongoing coaching
Identify training needs and execute training plans with the US Trainer
Participate in hiring, staffing assessments, and departmental training planning
Build and maintain client relationships through proactive communication, problem-solving, and retention strategies
Serve as the primary escalation point for client issues
Collaborate with US Customs and Border Protection, freight forwarders, partner government agencies, clients, and other partners to resolve entry issues
Create, maintain, and ensure the accuracy of Standard Operating Procedures
Facilitate Major Account Relationship Program annual client visits and complete reporting
Participate in Team Business Reviews and follow-up action planning
Support new client onboarding, including systems integration, database setup, SOP development, and reporting requirements
Participate in client training sessions, software demonstrations, and cross-selling opportunities
Conduct client exit interviews and support retention strategies
Ensure import and export transactions comply with regulatory requirements
Champion operational efficiency, automation, continuous improvement, and emerging technology initiatives
Monitor quality control processes, including high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows
Oversee database management, HTS verification, and new part reviews
Provide assistance with tariff inquiries, entry audits, corrections, and exceptions
Review monthly production and error reports and communicate trends and corrective actions
Communicate regulatory, industry, and SOP updates to the team
Collaborate with Operations, Trade Services, Billing, Innovation, and other departments
Participate in US Managers Meetings and improvement initiatives
Support after-hours needs on a rotational or as-needed basis

Requirements

What you’ll need

Certified Customs Specialist (CCS) Designation
5+ years of related experience
Licensed Customs Broker preferred, or plan to obtain license within 18 months of hire
Advanced knowledge of U.S. Customs regulations
Advanced knowledge of HTS classification, GRI/GN rules, and explanatory notes
Advanced knowledge of PGA requirements and data elements
Advanced knowledge of entry and invoice requirements
Experience working with customs brokerage software systems
Familiarity with EDI and emerging technologies, including AI-enabled tools
Proficiency with Microsoft Office, including Outlook, Word, Excel, and Co-Pilot
Strong technology skills
Ability to navigate diverse client needs and adapt to varied SOP requirements
Strong analytical, problem-solving, conflict-resolution, leadership, team-building, motivational, prioritization, written communication, and verbal communication skills
Ability to work independently, manage tight deadlines, and handle stress positively
Participation in after-hours on-call rotation may be required
Up to two statutory holidays may be required annually

Benefits

Comp & perks

Performance-based bonus program
Comprehensive, subsidized health coverage
Dental coverage
Vision coverage
Short-term disability coverage
Long-term disability coverage
Life and AD&D coverage
Work-life balance support
Giveback Committee, Social Committee, and Cultural Ambassadors
Access to internal university
Leadership development program
Scheduled salary assessments
Hybrid work arrangement