GHY International

Manager

• Oversee the day-to-day activities of a client care team
• Ensure timely, compliant, and exceptional service delivery
• Balance workloads and ensure adequate team coverage
• Lead, coach, mentor, and develop team members responsible for regulatory guidance, audits, and data management
• Create work schedules and facilitate team huddles, goal setting, performance discussions, and coaching
• Identify training needs and execute training plans with the US Trainer
• Participate in hiring, staffing assessments, and departmental training planning
• Build and maintain client relationships through proactive communication, problem-solving, and retention strategies
• Serve as the primary escalation point for client issues
• Collaborate with U.S. Customs and Border Protection, freight forwarders, partner government agencies, clients, and other partners to resolve entry issues
• Create, maintain, and ensure accuracy of Standard Operating Procedures
• Facilitate Major Account Relationship Program annual client visits and complete reporting
• Participate in Team Business Reviews and follow-up action planning
• Support new client onboarding, including systems integration, database setup, SOP development, and reporting requirements
• Participate in client training sessions, software demonstrations, and cross-selling opportunities
• Conduct client exit interviews and support retention strategies
• Ensure import and export transactions comply with CBP, PGA, and applicable regulations
• Champion operational efficiency, automation, and continuous improvement, including AI technologies
• Monitor quality control processes, high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows
• Support database management, HTS verification, and new part reviews
• Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections, and exceptions
• Review monthly production and error reports and communicate trends and corrective actions
• Communicate regulatory, industry, and SOP updates to the team
• Collaborate with Operations, Trade Services, Billing, Innovation, and other departments
• Participate in US Managers Meetings and improvement initiatives
• Support after-hours needs on a rotational or as-needed basis

Client Care Manager – Licensed Customs Broker

General

• Provide day-to-day client care and resolve client problems
• Audit released shipments and entries for quality control
• Maintain client databases, including FTA correlations and annual certificate updates
• Create new parts and maintain internal client work instructions
• Assist, teach, coach, and mentor team members
• Monitor current CBP regulations and PGA programs and research issues for clients and associates
• Communicate with carriers, vendors, Customs, and clients by telephone and email
• Execute accurate customs entries in brokerage systems for all transportation modes
• Ensure timely processing and submission of customs entries
• Support the release team and transactional processing
• Represent GHY professionally when interacting with clients and colleagues

Customs Trade Specialist

Consultant

• Advise clients on tariff classification, valuation, country of origin, and free trade agreement qualification
• Draft CBP Binding Ruling Requests
• Support compliance activities including verifications, post-entry corrections, and coordination with CBP and Partner Government Agencies
• Prepare scope of work proposals
• Identify client risks and refund opportunities
• Assist with duty drawback coordination
• Compile customs documentation
• Manage post-entry filings
• Maintain logs for refunds, CBP requests, and entry status
• Research and resolve supplemental duty bills and penalties
• Generate reports to support trade operations
• Create trade-related presentation content
• Participate in team huddles and process improvements
• Serve as a subject matter expert, mentor colleagues, and provide strategic guidance to clients on complex trade matters

Customs Trade Consultant

• Advise clients on tariff classification, valuation, country of origin, and free trade agreement qualification
• Draft CBP Binding Ruling Requests
• Support compliance activities including verifications, post-entry corrections, and coordination with CBP and Partner Government Agencies
• Prepare scope of work proposals
• Identify client risks and refund opportunities
• Assist with duty drawback coordination
• Compile customs documentation
• Manage post-entry filings
• Maintain logs for refunds, CBP requests, and entry status
• Research and resolve supplemental duty bills and penalties
• Generate reports to support trade operations
• Create trade-related presentation content
• Participate in team huddles and process improvements
• Serve as a subject matter expert, mentor colleagues, and provide strategic guidance to clients
• Report to the Director of US Trade Services

• Advise clients on tariff classification, valuation, country of origin, and free trade agreement qualification
• Draft CBP Binding Ruling Requests
• Support compliance activities, including verifications, post-entry corrections, and coordination with CBP and Partner Government Agencies
• Prepare scope of work proposals
• Identify client risks and refund opportunities
• Assist with duty drawback coordination
• Compile customs documentation
• Manage post-entry filings
• Maintain logs for refunds, CBP requests, and entry status
• Research and resolve supplemental duty bills and penalties
• Generate reports to support trade operations
• Create trade-related presentation content
• Participate in team huddles and process improvements
• Serve as a subject matter expert, mentor colleagues, and provide strategic guidance to clients
• Report to the Director of US Trade Services

• Provide day-to-day client care and resolve problems
• Audit released shipments and entries for quality control
• Maintain client databases, including FTA correlations and annual certificates
• Create new parts and maintain internal client work instructions
• Support transactional processing and the release team
• Assist, teach, coach, and mentor team members
• Keep current on CBP regulations and PGA programs
• Communicate with carriers, vendors, Customs, and clients by telephone and email
• Execute accurate customs entries in brokerage systems for all transportation modes
• Ensure timely processing and submission of entries to Customs
• Report to the Client Care Manager

• Oversee the day-to-day activities of a client care team
• Ensure timely, compliant, and exceptional service delivery
• Balance workloads and ensure adequate team coverage
• Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities, and data management
• Create work schedules, facilitate team huddles, set goals, conduct performance discussions, and provide ongoing coaching
• Identify training needs and execute training plans with the US Trainer
• Participate in hiring, staffing assessments, and departmental training planning
• Build and maintain client relationships through proactive communication, problem-solving, and retention strategies
• Serve as the primary escalation point for client issues
• Collaborate with US Customs and Border Protection, freight forwarders, partner government agencies, clients, and other partners to resolve entry issues
• Create, maintain, and ensure the accuracy of Standard Operating Procedures
• Facilitate Major Account Relationship Program annual client visits and complete reporting
• Participate in Team Business Reviews and follow-up action planning
• Support new client onboarding, including systems integration, database setup, SOP development, and reporting requirements
• Participate in client training sessions, software demonstrations, and cross-selling opportunities
• Conduct client exit interviews and support retention strategies
• Ensure import and export transactions comply with regulatory requirements
• Champion operational efficiency, automation, continuous improvement, and emerging technology initiatives
• Monitor quality control processes, including high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows
• Oversee database management, HTS verification, and new part reviews
• Provide assistance with tariff inquiries, entry audits, corrections, and exceptions
• Review monthly production and error reports and communicate trends and corrective actions
• Communicate regulatory, industry, and SOP updates to the team
• Collaborate with Operations, Trade Services, Billing, Innovation, and other departments
• Participate in US Managers Meetings and improvement initiatives
• Support after-hours needs on a rotational or as-needed basis