Client Care Manager – Licensed Customs Broker

GHY International

. Lead a team responsible for timely, compliant, and exceptional client service .

Posted 11/4/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of U.S. Customs regulations and customs brokerage operations, with a strong focus on client service, team leadership, and regulatory compliance. Proven ability to coach and develop team members while managing competing priorities in a fast-paced environment.

Highest-signal resume keywords

U.S. Customs Brokerage OperationsCertified Customs Specialist (CCS)Active U.S. Customs Broker LicenseClient Relationship ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTS ClassificationCustoms Entry RequirementsAnalytical SkillsTroubleshooting SkillsConflict Resolution SkillsProcess ImprovementQuality ControlDatabase AccuracyCustoms Brokerage SoftwareEDI

Soft Skills

CoachingMentoringCommunicationDecision-MakingProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCopilotAI-Enabled Tools

Certifications & Qualifications

Certified Customs Specialist (CCS)Active U.S. Customs Broker License

Industry Keywords

Customs BrokerageTrade ComplianceRegulatory RequirementsClient ServiceFreight Forwarding

About the role

Key responsibilities & impact

Lead a team responsible for timely, compliant, and exceptional client service
Coach and develop team members through feedback, mentoring, goal-setting, and performance conversations
Manage schedules, coverage, workloads, and staffing needs
Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs
Identify skill gaps, create development plans, and strengthen technical knowledge
Participate in hiring, staffing assessments, onboarding, and departmental training planning
Develop client partnerships through proactive communication and problem-solving
Serve as an escalation point and coordinate solutions for client challenges
Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal teams
Ensure client SOPs are accurate, current, and consistently followed
Lead major-account client visits and participate in business reviews and follow-up action planning
Support new-client onboarding, systems integration, database setup, reporting, and SOP development
Participate in client training, software demonstrations, retention initiatives, and appropriate solution introductions
Ensure import and export activities align with CBP, PGA, and regulatory requirements
Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows
Review production and error reporting to identify trends, root causes, and corrective actions
Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy
Monitor regulatory changes, industry developments, and internal procedures
Identify process improvements, efficiency gains, quality improvements, and responsible uses of automation and AI-enabled tools
Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams

Requirements

What you’ll need

5+ years of customs brokerage, trade, or related industry experience
Experience leading, coaching, or developing others
Certified Customs Specialist (CCS) designation
Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
Active U.S. Customs Broker License required for remote candidates
Strong people leadership, coaching, and team-development skills
Exceptional client service and relationship-management abilities
Sound judgment and ability to make timely, objective decisions
Strong analytical, troubleshooting, and conflict-resolution skills
Ability to manage competing priorities and deadlines in a fast-moving customs environment
Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
Advanced knowledge of U.S. Customs regulations
Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
Experience with customs brokerage software and EDI
Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
Ability to lead independently while collaborating effectively across departments
Remote candidates must hold an active U.S. Customs Broker License
Flexible within the U.S.

Benefits

Comp & perks

Performance-based bonus program
Remote work flexibility
Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
Ongoing learning through internal university and leadership development programming
Giveback Committee, Social Committee, and Cultural Ambassadors activities
Approximately 15–20% travel for client visits and business needs
Rotational or as-needed after-hours support
Up to two statutory holidays may be required annually