Client Care Manager – Licensed Customs Broker

GHY International

. Lead a team responsible for timely, compliant, and exceptional service to GHY clients .

Posted 11/4/2026full-timePembina • North Dakota • United StatesMid-LevelSenior💰 $63,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of U.S. customs brokerage operations and regulatory requirements, along with strong leadership and coaching abilities to develop team performance and enhance client relationships. Proficient in managing complex client interactions and ensuring compliance with customs regulations while driving process improvements.

Highest-signal resume keywords

Customs Brokerage ExperienceCertified Customs Specialist (CCS)U.S. Customs Broker LicenseHTS Classification KnowledgeClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customs Brokerage OperationsRegulatory ComplianceHTS ClassificationCustoms Entry RequirementsAnalytical SkillsTroubleshooting SkillsConflict ResolutionProcess ImprovementDatabase AccuracyQuality Control

Soft Skills

LeadershipCoachingTeam DevelopmentClient ServiceCommunication

Tools & Technologies

Customs Brokerage SoftwareEDIMicrosoft OutlookMicrosoft WordMicrosoft ExcelAI-Enabled Tools

Certifications & Qualifications

Certified Customs Specialist (CCS)U.S. Customs Broker License

Industry Keywords

Customs BrokerageTrade CompliancePartner Government AgenciesFreight ForwardersRegulatory RequirementsClient SOPsBusiness DevelopmentTariff QuestionsEntry AuditsCensus Warnings

About the role

Key responsibilities & impact

Lead a team responsible for timely, compliant, and exceptional service to GHY clients
Coach and develop team members through feedback, mentoring, goal-setting, and performance conversations
Manage schedules, coverage, workloads, and staffing needs
Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs
Identify skill gaps, create development plans, and strengthen technical knowledge
Participate in hiring, staffing assessments, onboarding, and departmental training planning
Develop and maintain strong client partnerships through proactive communication and problem-solving
Serve as an escalation point and coordinate solutions for client challenges
Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal teams to resolve complex issues
Ensure client SOPs are accurate, current, and consistently followed
Lead major-account client visits and participate in business reviews and follow-up action planning
Partner with Business Development on new-client onboarding, systems integration, database setup, reporting, and SOP development
Participate in client training, software demonstrations, retention initiatives, and opportunities to introduce additional GHY solutions
Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements
Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows
Review production and error reporting to identify trends, determine root causes, and drive corrective action
Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy
Monitor regulatory changes, industry developments, and internal procedures and translate them into team direction
Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools
Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to improve the client experience

Requirements

What you’ll need

5+ years of customs brokerage, trade, or related industry experience
Experience leading, coaching, or developing others
Certified Customs Specialist (CCS) designation
Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
Active U.S. Customs Broker License required for remote candidates
Advanced knowledge of U.S. Customs regulations
Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
Experience working with customs brokerage software and EDI
Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
Strong people leadership, coaching, and team-development skills
Exceptional client service and relationship-management abilities
Strong analytical, troubleshooting, and conflict-resolution skills
Ability to manage competing priorities and deadlines in a fast-moving customs environment
Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
Ability to lead independently while collaborating effectively across departments
Participation in after-hours support may be required on a rotational or as-needed basis
Up to two statutory holidays may be required annually

Benefits

Comp & perks

Performance-based bonus program
Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
Ongoing learning through internal university and leadership development programming
Giveback Committee, Social Committee, and Cultural Ambassadors opportunities
Remote flexibility
Scheduled salary assessments
Approximately 15–20% travel, including client visits and business needs